Store Director, Retail

LAGOS•Philadelphia, PA

121d

About The Position

As Store Director for our upscale luxury brand, you are responsible for delivering impeccable customer service, driving sales, managing a high-performing team, and upholding the brand’s prestigious image. Your key responsibilities will include leading and managing the store team to achieve sales targets, overseeing daily operations, including inventory control, merchandising, and compliance, analyzing data to make informed decisions and drive store performance, managing the store budget, monitoring expenses, and identifying cost-saving opportunities, facilitating training programs to enhance product knowledge, selling skills, and customer service, ensuring an excellent customer experience by maintaining high standards of service and product knowledge., and addressing customer concerns and feedback to enhance overall satisfaction and store reputation.

Requirements

A bachelor’s degree in business administration, retail management, or a related field.
5-7 years of retail management experience, with a proven track record of leadership success.
Proven success in a luxury retail environment, focusing on the achievement of sales plan.
Passion for jewelry and a keen eye for aesthetics, recognizing the quality and craftsmanship of different collections and products.
Proven ability to cultivate and maintain relationships with high-net-worth clients through personalized service and clienteling practices.
Ability to interact effectively with diverse clientele, adapting to various backgrounds.
Exceptional service skills and a commitment to creating memorable client experiences.
Advanced selling skills and a history of meeting quotas.
Excellent phone skills and rapport-building abilities.
Proficiency in Microsoft Office 365.
Experience in sales presentations, overcoming objections and stalls, and closing techniques.
Excellent interpersonal and communication skills, with the ability to build rapport and earn trust.

Responsibilities

Drive sales by implementing strategic initiatives and inspiring the team to achieve targets.
Master sales techniques and lead by example in serving and satisfying clients.
Deliver an elevated luxury experience, offering expert styling advice to clients.
Address client inquiries and resolve issues promptly to ensure satisfaction.
Develop/execute clienteling strategies, ensuring proactive outreach and personalized follow-up.
Proactively drive customer acquisition by identifying and engaging new customers.
Analyze weekly and monthly performance reports, identifying business opportunities.
Optimize key performance indicators (KPIs) such as sales, average transaction value, units per transaction, etc.
Manage inventory levels, including ordering, receiving, and displaying products effectively.
Ensure accurate cash management, administration, and compliance with the department store’s standards.
Ensure compliance with company policies and procedures.
Work seamlessly with Bloomingdale’s in-store team including the department manager, personal shoppers, brand stylists, and other sellers to drive sales and elevate the client experience.
Build strong relationships within the stores to maximize exposure, cross-sell opportunities, and integrate LAGOS into the broader luxury experience.
Motivate, coach, and mentor team members to foster a culture of excellence and engagement.
Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews.
Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations.
Lead by examples, demonstrating a strong work ethic, passion, and commitment to the brand’s vision and values.
Manage recruitment, onboarding, and training to build a strong and talented team.
Partner with human resources on performance assessments, training plans, and disciplinary procedures.
Parter with HR to develop personalized career plans for team members, ensuring consistent development.
Ensure the boutique’s caseline is impeccably merchandised and that it adheres to visual directives.
Embody the brand’s values and maintain a clean, organized, and comfortable concession environment that reflects the company’s brand image.
Maintain awareness of market trends and competitor activity to position the brand effectively.
Plan and execute high-touch VIP events and exclusive appearances to drive engagement and strengthen client relationships.
Develop relationships with stakeholders in the luxury and jewelry industry to expand brand reach.
Build relationships with corporate team members and provide feedback to optimize brand execution.