Store Director

Retail Solutions Group•San Jose, CA

About The Position

Store Director RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Job Purpose: The Store Director must be able to comprehend, communicate, and implement corporate store strategy and action plans. The Director is responsible for motivating the team to complete the sales process, ensure customer satisfaction, comply with company procedures and federal/state/local compliance and maximize productivity and profitability. The Store Director ensures that each guest receives outstanding customer service by providing a friendly environment, maintaining outstanding store standards, solid product knowledge and all other components of guest service programs. The Store Director will have overall management responsibility for the retail grocery store operation, including store performance, control of cash, inventory, security, customer service, and management of staff. Must be able to prioritize, plan, and coordinate work activities, manage time and resources so that work objectives are met on a daily basis. Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with development.

Requirements

Must have 5-8 years in management capacity of personnel to include salaried managers and director level personnel.
Must have direct experience managing a P&L budget.
Must have direct experience in managing a Bakery, Deli, Meat, Grocery, Produce and Frond End department.
Have the ability to be persuasive and relentless in reinforcing the best interests of the company.
Be an effective communicator, particularly when it comes to discussing finance matters with management or external entities.
Must have a great deal of integrity.
Capable to occasional irregular hours.
Ability to work under pressure and multitask.
Bilingual (English and Spanish) preferred.

Responsibilities

Forecasts, schedules, and monitors labor to be consistent with store sales and productivity guidelines and wage budgets; creates action plan to address cost control issues.
Communicate sales goals, department performance and sales opportunities for department managers and team members to ensure positive results by setting appropriate expectations.
Determines marketing and operating strategy changes by reviewing financial statements and departmental sales records with the Director of Operations and/or other corporate staff.
Secures merchandise by implementing security systems and measures that enforce loss prevention policy and awareness with employees in order to control shrink.
Maintains financial and process controls including shrink, labor and operating expenses, to achieve pre-determined performance objectives.
Ensures all federal, state, local agency, company regulations and standards compliance for product freshness food safety, refrigeration, and sanitation.
Communicates and collaborates with upper management and corporate staff to make certain facility and equipment are properly maintained to guarantee product integrity and safety for employees and customers.
Ensures availability of merchandise and services by monitoring contracts and maintaining inventories.
Markets merchandise by studying advertising, sales promotions and display plans; analyzing operating and financial statement for profitability ratios.
Develop, direct and monitor display accuracy and appearance to implement promotions.
Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and application of formal customer service standards.
Maintains positive working relationships with direct reports, peers, supervisors, suppliers, and customers by effectively handling complex or difficult situations involving others.
Motivates and develops teams through training, coaching, and counseling, planning, organizing and appraising job results.
Serves as a role model to others instilling a positive attitude in his/her employees.
Select, train, develop, and manage job performance of store employees, with assistance of other management personnel.
Partner with the Human Resources Department in addressing all employee relations issues, recruitment, salary changes, promotions, etc.