Store Director - Sea Mart Quality Foods

Hames Corporation•Sitka, AK

2d•Onsite

About The Position

The Store Director is responsible for all aspects of the store's operations and reports directly to the President of the Company. In this role you would be held accountable for the financial results for Sea Mart Quality Foods, a 35,500 square foot single-story location; to which you will be required to plan, organize, direct, and control all store activities and operations to ensure effective and objective decisions are made regarding the operation. This will include extensive knowledge in grocery procedures, inventory allocations, product ordering, scheduling and other conditions that can be considered vital to maximizing operating results; including but not limited to employee development, shrink control, merchandising and marketing. As the store's leader you will enforce all store rules, company policies, and hold all staff and vendors accountable, ensuring adherence to established company procedures. To be successful in this position you should have a comprehensive working knowledge of all aspects of independent grocery store management and operations; and should have extensive experience with grocery retail trends, marine shipping lead times, customer buying needs, food shows, and product movement for a remote island community. If this sounds like you, we invite you to join our team and help us provide the friendliest, most upbeat customer service to our community and patrons alike.

Requirements

Requires an extensive retail background with at least 10 year of related management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies, and procedures.
Requires strong written and oral communication skills, good leadership and interpersonal skills, and the proven ability to manage people. Requires knowledge of every position under the store's supervision. Requires knowledge of employment laws and workplace practice policies. Requires knowledge and compliance with local, state, and federal regulations.
Must be friendly and courteous and takes initiative in performance of duties. Maintains composure in dealing with customers, co-workers, vendors, and other business partners in the store. Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public.
Must identify needs, problems, and opportunities and make short and long-term decisions in order to maximize sales and gross margins. Strong business acumen and financial knowledge are required including demonstrated understanding of retail business, sales, labor, and gross margin management. Requires knowledge of basic accounting and computer software. Must have extensive working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions. Familiar with emergency plans in the event of a natural disaster, serious accident, or uncommon event(s).

Nice To Haves

15+ years supermarket management experience.
5+ years independent grocer management experience
Knowledge of shipping lead times for remote island community.
Associates or bachelor's degree in related field.
Successful participation in management training program; or equivalent combination of education and experience.
Comprehensive working knowledge of all aspects of store management and operations; and should have extensive experience in handling personnel relations.

Responsibilities

Overall management responsibility for the operation of a retail grocery store. This includes but not limited to store performance, control of cash, inventory and security, customer service, and management of staff.
Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals.
Communicate sales goals, department performance and sales opportunities with staff to ensure positive results.
Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues.
Develop and direct the execution of strategies to improve product placement and appearance.
Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
Manage issues relating to store maintenance, cleanliness, safety and sanitation.
Oversee and manage handling of cash and accounting. Ensure store is secured.
Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met.
Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc.
Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning the importance of superior customer service.
Handle customer and employee complaints. Make decisions to resolve all complaints in the best possible manner for the customer or employee and the business.
Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination.
Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
Motivate others to perform the job and work towards common objectives. Comply with Company policies and procedures to serve as a role model to others instilling a positive attitude in others.
Responsible for ensuring the store is properly staffed to meet labor goals, sales goals, and customer needs. Takes a proactive approach to hiring and in engaged in what staff is needed to run an efficient operation.
Makes the final decision on hiring candidates, conducts interviews, and meets with prospective employees.
Ensures new hires are aware of all policies, procedures, and receive the proper/required training. Evaluates new hires, provides feedback, and makes final decision on a new hire's eligibility to pass the probationary period.
Responsible for performing all job duties with honesty and integrity and in compliance with company policies and procedures. Treats employees consistently, fairly and with courtesy, dignity and respect.
Perform any other duty or task as may be assigned from time to time by the President.