About The Position

As the Store Director, for the Coffee Marketplace you will lead a talented team of Sales Leads and Team Members. Your mission? To craft an exceptional guest experience where every visit feels warm, welcoming, and memorable. You’ll showcase our unique coffee offerings and curated marketplace products while inspiring and empowering your team to achieve their full potential. You’ll be the driving force behind our store’s success, bringing Event Network’s vision and values to life.

Requirements

  • Food & Beverage Leadership: You have 3+ years of coffee bar management or similar experience in a high volume, guest service-oriented environment.
  • Coffee Connoisseur: You bring passion, knowledge and craftmanship to every beverage served while guiding your team to create a guest experience that celebrates quality and convenience for the guest.
  • Dynamic Leadership: You know how to hire, train, and motivate a team to achieve their best and uphold brand standards for how to properly prepare all food & beverage offerings.
  • Guest Service Guru: You’re passionate about delivering exceptional guest service and know how to make it happen.
  • Flexible Schedule: You’re available to work evenings, holidays, and weekends to meet the needs of our business.
  • Positive Vibes: You’re all about creating a positive, energetic work environment that inspires your team.
  • Food Sanitation & Safety: You make compliance with all health department regulations for proper food sanitation, safety and cleanliness standards a high priority.
  • Servsafe food management certification or the ability to successfully pass the certification test after employment.

Responsibilities

  • Coffee Marketplace Management: Oversee the daily operations of the coffee bar and retail marketplace, ensuring a smooth and engaging experience for every guest.
  • Sales Optimization: Identify innovative strategies to boost sales and achieve financial targets. Ensure the store is stocked with the right products and communicate inventory needs to our Store Support Center (aka corporate).
  • Financial Management: Manage payroll and controllable profit within established guidelines to meet financial objectives.
  • Build Partnerships: Develop and maintain strong relationships with management and partners, ensuring long-term collaboration and success.
  • Strategic Planning: Collaborate with the VP of Store Quality to prioritize and execute short-term and long-term business objectives.
  • Team Leadership: Recruit, train, and develop a high-performing and diverse team, fostering an inclusive environment that encourages growth and excellence.
  • Guest Service Excellence: Ensure every guest receives outstanding service, contributing to a memorable experience.
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