Store Director

Albertsons•Lake Charles, LA

16h•Onsite

About The Position

Description Duties & Responsibilities Leadership & Customer Experience Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast and friendly service. Responsible for total store CSI (Customer Service Index) and communicating resolutions to customers. Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and direct customer engagement. Respond appropriately to incoming calls and resolve customer grievances. Close the loop between customer and employee relations by addressing customer critiques of the store and/or employees. Lead total store operations, implementing Company and Division merchandising, operational, and sales initiatives. Drive sales, gross profit, and expense management across the store. Plan daily operations and monitor production processes following company procedures. Maintain positive community relations and communication with manufacturer reps, Store/Division/Corporate personnel, and vendors. Monitor market conditions, trends, and competitor activity. Communication & Team Alignment Communicate company goals, objectives, policies, and procedures to department managers and employees. Ensure full compliance in all departments and set expectations accordingly. Meet weekly with department heads to review ads, sales plans, and promotions. Ensure an alternate leader conducts meetings if absent. Maintain strong rapport with vendors and the Warehouse. Technology & Systems Use computer software and electronic ordering devices for product ordering. Basic proficiency required in Excel, Word, PowerPoint, and Email. Food Safety, Sanitation & Compliance Implement and communicate company safety and health initiatives to associates. Ensure compliance with all food safety, sanitation, health codes, and safety regulations. Serve as the person solely responsible for food safety and sanitation across all departments. Ensure employee compliance with Food Safety, Sanitation, HIPAA, COBC, Meat Grinding & Tracking Logs, Texas Workplace Benefits Plan Manager, Food Handler requirements, and other state/company mandates. Maintain working knowledge of policies outlined in the Albertsons/Tom Thumb Employee Handbook. Enforce proper code dating on all products. Ensure compliance with division scheduling guidelines, wage/payroll policy, Time Clock Policy, benefits, grooming standards, dress code, child labor laws, and other employment laws. Maintain accurate records consistent with legal and company retention requirements. Review and approve department schedules before posting to ensure proper coverage. Maintain strong store conditions, product quality, rotation, labeling, and code date compliance. Conduct daily inspections of store conditions and coach employees accordingly. Operate equipment such as pallet jacks, hand trucks, knives, safety cutters, and Sterilox machines. Implement emergency procedures during equipment or software malfunctions. Ensure proper product temperature levels and compliance with labeling laws and regulations. Perform receiving duties including breaking down loads, verifying orders, inspecting quality, reporting shortages, stocking, rotating product, and following temperature/storage guidelines. Human Resources & People Management Oversee staffing, recruiting, hiring, training, and development of all store personnel. Evaluate job performance and make decisions regarding promotions, terminations, and disciplinary action. Consider input from Department Managers and Assistant Store Directors when making personnel decisions. Conduct formal employee evaluations according to Division guidelines. Identify training needs and ensure completion of development plans. Resolve employee relations issues—including discrimination, harassment, off‑the-clock work, and legal concerns—with HR support. Build and maintain positive associate morale. Maintain confidentiality of employee matters, store sales, and company information. Provide clear, accurate direction to department managers, supervisors, and associates. Ensure compliance with cash‑handling procedures, sales accounting, safe protocols, and asset protection. Financial Accountability Control shrink and maintain appropriate inventory levels in backroom and sales floor areas per Division guidelines. Develop operating budgets and manage all in‑store operating, maintenance, expense, and supply costs. Process or oversee completion of all required reports and administrative paperwork. Understand P&L statements and all store‑related reports. Prepare sales and inventory reports. Conduct physical inventories every four weeks and ensure accurate counts of merchandise, supplies, and equipment. Oversee reclamation processing and maintain organized backroom and department stock conditions. Recommend equipment or building improvements to the District Manager. Ensure merchandise is correctly priced, displayed, and shelves are clean and well‑maintained. Perform all duties with honesty, accuracy, and integrity. Treat all employees consistently and with courtesy, dignity, and respect. Perform other duties as required.

Requirements

Basic proficiency required in Excel, Word, PowerPoint, and Email.
Maintain working knowledge of policies outlined in the Albertsons/Tom Thumb Employee Handbook.

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast and friendly service.
Responsible for total store CSI (Customer Service Index) and communicating resolutions to customers.
Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and direct customer engagement.
Respond appropriately to incoming calls and resolve customer grievances.
Close the loop between customer and employee relations by addressing customer critiques of the store and/or employees.
Lead total store operations, implementing Company and Division merchandising, operational, and sales initiatives.
Drive sales, gross profit, and expense management across the store.
Plan daily operations and monitor production processes following company procedures.
Maintain positive community relations and communication with manufacturer reps, Store/Division/Corporate personnel, and vendors.
Monitor market conditions, trends, and competitor activity.
Communicate company goals, objectives, policies, and procedures to department managers and employees.
Ensure full compliance in all departments and set expectations accordingly.
Meet weekly with department heads to review ads, sales plans, and promotions.
Ensure an alternate leader conducts meetings if absent.
Maintain strong rapport with vendors and the Warehouse.
Use computer software and electronic ordering devices for product ordering.
Implement and communicate company safety and health initiatives to associates.
Ensure compliance with all food safety, sanitation, health codes, and safety regulations.
Serve as the person solely responsible for food safety and sanitation across all departments.
Ensure employee compliance with Food Safety, Sanitation, HIPAA, COBC, Meat Grinding & Tracking Logs, Texas Workplace Benefits Plan Manager, Food Handler requirements, and other state/company mandates.
Maintain working knowledge of policies outlined in the Albertsons/Tom Thumb Employee Handbook.
Enforce proper code dating on all products.
Ensure compliance with division scheduling guidelines, wage/payroll policy, Time Clock Policy, benefits, grooming standards, dress code, child labor laws, and other employment laws.
Maintain accurate records consistent with legal and company retention requirements.
Review and approve department schedules before posting to ensure proper coverage.
Maintain strong store conditions, product quality, rotation, labeling, and code date compliance.
Conduct daily inspections of store conditions and coach employees accordingly.
Operate equipment such as pallet jacks, hand trucks, knives, safety cutters, and Sterilox machines.
Implement emergency procedures during equipment or software malfunctions.
Ensure proper product temperature levels and compliance with labeling laws and regulations.
Perform receiving duties including breaking down loads, verifying orders, inspecting quality, reporting shortages, stocking, rotating product, and following temperature/storage guidelines.
Oversee staffing, recruiting, hiring, training, and development of all store personnel.
Evaluate job performance and make decisions regarding promotions, terminations, and disciplinary action.
Consider input from Department Managers and Assistant Store Directors when making personnel decisions.
Conduct formal employee evaluations according to Division guidelines.
Identify training needs and ensure completion of development plans.
Resolve employee relations issues—including discrimination, harassment, off‑the-clock work, and legal concerns—with HR support.
Build and maintain positive associate morale.
Maintain confidentiality of employee matters, store sales, and company information.
Provide clear, accurate direction to department managers, supervisors, and associates.
Ensure compliance with cash‑handling procedures, sales accounting, safe protocols, and asset protection.
Control shrink and maintain appropriate inventory levels in backroom and sales floor areas per Division guidelines.
Develop operating budgets and manage all in‑store operating, maintenance, expense, and supply costs.
Process or oversee completion of all required reports and administrative paperwork.
Understand P&L statements and all store‑related reports.
Prepare sales and inventory reports.
Conduct physical inventories every four weeks and ensure accurate counts of merchandise, supplies, and equipment.
Oversee reclamation processing and maintain organized backroom and department stock conditions.
Recommend equipment or building improvements to the District Manager.
Ensure merchandise is correctly priced, displayed, and shelves are clean and well‑maintained.
Perform all duties with honesty, accuracy, and integrity.
Treat all employees consistently and with courtesy, dignity, and respect.
Perform other duties as required.