Store Director, Bal Harbour

KHAITE•Bal Harbour, FL

40d

About The Position

We are looking for a Store Director to join our team for our new store opening in Bal Harbour. The KHAITE Store Director is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Requirements

Action oriented; drive for results
Able to motivate others and build effective teams
Service orientation and customer focus
Social perceptiveness
Able to mediate and negotiate to resolve conflict
Problem-solver
Strong oral and written communication skills
10+ years in store management experience; preferably in a luxury setting.
Computer literate; learn and utilize various software packages
College degree or equivalent.

Nice To Haves

Foreign Languages a plus

Responsibilities

Maintain a clear and effective store organization (by support functions and product categories)
Communicate on all organizational changes within the store
Participate in the recruiting process of staff with Human Resources and other Store Management
Provide new staff members with a systematic induction and organize follow-up with knowledge reviews
Play a key role in team motivation by establishing a real team spirit and teamwork environment
Monthly review of staff on One-to-One basis
Evaluate individual staff performance through the annual and mid-annual review process
Retain staff by identifying and developing growth potential of individual staff members
Assist sales associates with various customer service issues
Coach and develop the team to maintain the highest degree of customer service
Utilize Shopify and its inventory management functions
Work with Merchandising Team for OTB and all product responsibilities
Provide monthly qualitative and quantitative business reports
Maintain positive relationship with members of corporate office and other stores
Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
Maintain stock levels and merchandise assortment. Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using current P.O.S system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
Cycle/Physical inventory requirements must be met
Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team
Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house
Ensure that key documents are kept in store
Create staff work schedules and ensure appropriate store coverage
Manage planning of paid holidays, absences and report accordingly
Continuously motivate sales staff and ensure principles of KHAITE customer service are followed
Drive sales to meet or exceed sales budgets
Identify opportunities to and assist sales associates in fortifying client relationships through clienteling
Follow on a day-to-day basis the sales performance of the store
Set individual monthly objectives for each member of the team
Follow up on the sales performance of the sales associates
Understand and explain store performance by category
Keep all product support tools well organized and ensure all team members have access to the information
Maintain merchandising standards in partnership with the Visual Merchandiser
Supervise store personnel and enforce company policies
Ensure timely submission of timesheets, verification of employee hours, etc.
Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with SVP, Direct & HR when needed
Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and the New York office.
Coach and develop employees in all areas of performance