BALENCIAGA Store Director | Sawgrass Mills Outlet

Kering•Sunrise, FL

8h•Onsite

About The Position

We are currently seeking a Store Director who will report to the Regional Director. YOUR OPPORTUNITY The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to clients, in particular VICs and VVICs, in order to guarantee store business goals. They are accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the HQ/HO in order to bring the store to its full potential. They are accountable for being the Balenciaga benchmark (excellent standards) in his/her Region/Country.

Requirements

Commitment to take part in an innovative project
3 to 5 years of successful experience in a managerial position (minimum 20 people) in luxury Retail industry
Inclusive leadership style and entrepreneurship
High sensitivity to clients experience and loyalty
Exceptional interpersonal skills, persuasiveness
Precision, organizational skills
Adaptability, openness, risk-taking, dynamic, listening abilities, curiosity
High availability, responsiveness
Product and Fashion sensitivity
Mastering digital skills

Responsibilities

Define, execute and monitor the store action plan to achieve sales targets and KPIs
Define targeted quantitative and qualitative goals and ensure they are achieved
Implement action plans and follow-up
Analyze the results: daily, weekly, monthly and set up constant assessments
Focus on key KPIs and create a strong store culture and storytelling approach
Understand and monitor constantly local business environment including market trends and competition
Keep relevant with market and fashion trends
Share with store team
Integrate/adapt insights in store action plan
Define constantly opportunities for growth and execute actions accordingly
Communicate high quality relevant feedbacks and report to HQs/HO and/or store team
Oversee and ensure weekly payroll is accurately reported for store team
Complete Monthly Store Schedule for the team to reflect needs of the business
Create and maintain a positive work environment, consistent with Balenciaga behaviors
Provide a clear vision and goals for the team and for the individuals
Identify, attract, recruit, develop and retain talent
Consistently recruit top talent in partnership with the Head of Retail and HR
Create development plans for store management and store teams, ensure professional growth via training and coaching
Ensure professional growth and training of the store team with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry
Coach consistently direct reports
Provide structured feedback on a regular basis
Manage individual appraisal interview at least twice a year
Motivate and challenge store management and store teams on a regular basis
Organize qualitative time with the team (team building…)
Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
Embody constantly Balenciaga codes and engage local people with the brand
Ensure Balenciaga Signature and Client experience are executed and consistent over time
Store according to the Company directions (VM guidelines)
Ensure that the store image in line with corporate standards
Ensure store team is aware of this standards
Ensure that team behaviors are consistent with the standards of Balenciaga services, image and values
Lead by example conveying Balenciaga behaviors towards clients
Know his/her clients and prospects (quantitative and qualitative) to define action plans
Attract and recruit new clients from personal network and external partners
Develop clienteling mindset and client's loyalty and retention from beginners to VICs
Oversee the clienteling approach
Ensure that the qualitative standards required by our brand are maintained
Ability to engage VIP and celebrities
Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines
Handle all administration and accounting responsibilities.
Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
Apply all the necessary golden rules to ensure the safety of both store team and clients
Supervise warehouse stock, verify that it is in line with the Store’s sales potential, and report to Merchandising Retail at Headquarters accordingly
Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse
Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets
Opening and closing of the store
Oversee day-to-day operations of store
Maintain a cost conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.
Process Payroll as directed by the company.
Maintain store schedules.
Ensure staff adheres to attendance and punctuality.
Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.
Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, team
Supervise inventory activities and warehouse stock and report immediately any discrepancies
Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness