Store Customer Service Specialist - Part Time (Santa Barbara)

Sherwin-Williams•Santa Barbara, CA

4h•Onsite

About The Position

The Part Time Store Customer Service Specialist is a crucial role for Sherwin-Williams retail stores. This individual will work directly with both wholesale and retail customers, identifying their needs, providing information about Sherwin-Williams products, and recommending suitable solutions. Key responsibilities include resolving customer concerns promptly, ensuring high client satisfaction, staying current with product features, and upholding the store's quality and visual standards. The specialist is also responsible for delivering excellent customer service and consistently achieving the store's sales targets. The job duties involve interacting with customers, potentially including minors, and handling cash, various payment methods, electronic equipment, personal information, and store merchandise, with supervision that may vary.

Responsibilities

Work closely with wholesale and retail customers to determine their needs
Answer questions about Sherwin-Williams products
Recommend the right solutions to customers
Promptly resolve any customer concerns
Ensure maximum client satisfaction
Stay up-to-date with product features
Maintain the high quality and visual standards of the products and store
Achieve excellent customer service
Consistently meet the store’s sales goals
Contact with customers, which may include minors
Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, which may be supervised or unsupervised