Store Counter Sales

Genuine Parts Company • Waukee, IA

1d • Onsite

About The Position

This role is for a NAPA Counter Sales Associate, who serves as the "face of the retail store" and the primary contact for customers seeking automotive parts. While extensive mechanical knowledge is not required, a background and understanding of automotive parts are essential. This position offers opportunities for career growth as a Parts Specialist, and can be full-time or part-time, serving as an entry point to other careers within the company.

Requirements

• Genuinely enjoy helping retail and wholesale customers with their auto parts and service questions
• Have gained parts experience by working in the automotive industry or by tinkering with/repairing cars & trucks through the year
• Willingness to learn all things automotive if you don’t have the background in automotive parts
• Desire to join a team where you can learn and grow your career
• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED
• Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

Nice To Haves

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems
• Entirely customer-centric (external/internal)
• ASE Certifications

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter/over the phone
• Use parts knowledge to assist other NAPA team members answer questions for customers
• Provide outstanding customer care and interactions with everyone who comes into the NAPA Store
• Bring customer focus and high energy to fast-paced stores
• Welcome retail customers into retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

Benefits

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a “family” feel
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED