Store Counter Sales Pro

AUTOMOTIVE PARTS HEADQUARTERS • Lisbon, ND

79d

About The Position

The Store Counter Sales Professional is responsible for taking phone calls, greeting and providing wholesale service to wholesale customers. In addition, the store counter sales professional is responsible for maintaining store and dealer room appearance, security, safety and daily operational standards, as set by the manager. This position is also responsible for training less experienced personnel in store procedures and sales.

Requirements

• Above average verbal and written communication skills.
• Strong organization skills and the ability to effectively communicate with employees at all levels of the company as well as customers, vendors and visitors.
• Minimum of two years of parts counter experience.
• Familiar with store operating procedures.
• Completion of APH training programs for Customer Service and Counter Sales Representatives.
• ASE Automobile Parts Specialist (P2) certified.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Serve the customer by greeting them within 30 seconds after entering the store and answering the phone within two rings.
• Assist customers in finding what they need or answering their questions.
• Know key customers by name and ask the right questions to provide excellent service.
• Use electronic/paper cataloging to assist customers.
• Be aware of current sales and sales targets, recommend promotions/sales programs, and suggest related sale items.
• Advise customers on possible upgrade options when appropriate.
• Assist customers with paint mixing, machine shop sales, and returns or warranty issues.
• Resolve customer concerns or complaints in the best interests of the customer and the store.
• Follow proper store policies and procedures during sales transactions, including cash handling and credit procedures.
• Ensure accurate store inventory and maintain store appearance by receiving and checking in freight, stocking shelves, and monitoring for inventory shrink.
• Complete daily floor walk checklist to maintain inside and outside store appearance.

What This Job Offers

• Number of Employees: 501-1,000 employees