Store Clerks

LITTLE GENERAL STORE INC•Beckley, WV

4d•$10•Onsite

About The Position

The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and alcohol.

Requirements

Good verbal communication and interpersonal skills
Excellent customer service skills
Exceptional work ethic and strict adherence to company policy and sales goals
Ability to work flexible hours and multitask in a fast-paced environment
Strong organizational skills and detail-oriented
Ability to work in a team and independently with minimum supervision
Time management and ability to prioritize tasks given
Willingness to learn about new items and procedures quickly
Must be able to speak, read and write in English.

Responsibilities

Present a well-groomed, professional image at all times.
Have a positive attitude. Greet and welcome all customers with a smile.
Help customers locate product(s) whenever necessary.
“Upsell” related products whenever appropriate.
Record all sales on cash register and collect payment. Provide correct change if required.
Understand all approved payment systems and transaction processes.
Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
Promote enrollment and participation in all Loyalty Programs. (Plenti, BP, etc.)
Closely observe property and report any suspicious activity to the Manager on duty.
Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on duty.
Report any malfunctioning equipment or systems to the Manager on duty.
Stock coolers and shelves to ensure products are available and properly priced.
Maintain sanitary conditions in all food service areas to meet local health standards.
Actively participate in cleaning and maintaining a safe store.
Adhere to Locked Door policy if in effect.
Understand and be able to execute all security and emergency protocols.
Report any customer accident or injury the Manager on duty.
Understand and adhere to all Little General corporate and handbook policies.
Report any problem to the Manager on Duty.
Complete Daily Shift Report at the end of each shift.
Other duties as may be assigned.