Store Clerk (5270)

THE SALVATION ARMY•Fayetteville, NC

5d•$13•Onsite

About The Position

This position is responsible for: Assists store customers in donating, selecting, and purchasing store items; responds to customers’ questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items. Receives, sorts, prices, and prepares donated items for display in the store; determines suitability and pricing of items based on established standards; assists in maintaining the orderliness and cleanliness of the store and sorting room area; assists store customers in donating and selecting store items; responds to customer questions.

Requirements

Knowledge of effective customer service techniques.
Knowledge of the principles and practices of basic mathematics.
Ability to work effectively and cooperatively with co-workers.
Ability to present a positive and professional image of The Salvation Army.
Ability to prepare and maintain reports in an accurate, complete, and timely manner.
Ability to work independently and with limited supervision.
Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to operate a cash register, perform routine mathematical computations and count change.
Ability to perform continuous walking, stooping, standing, and some climbing.
Ability to perform routine mathematical computations and count change.
Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting.
High School diploma or G.E.D.

Nice To Haves

experience working in a retail store preferred, or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Customer Service (60%): Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience. Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, assists with hauling donations to the storage area; prepares and provides tax receipts as needed. Maintains the neatness and security of the checkout area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas. Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pickups.
Store Orderliness and Cleanliness (20%): Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customer's have handled. Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.
Sorting Room Responsibilities (20%): Receives, inspects, sorts, and prices donated items such as clothes, shoes, household items, bric-a-brac, etc. according to the category and condition; selects items suitable for store display and distributes same to the appropriate area for further sorting and/or pricing; discards items in accordance with established procedures. Tags items with specially coded tickets and/or prices in accordance with established procedures; hangs clothes on hangers and places same on clothes racks. Packs items in boxes and marks boxes accordingly, assists in transporting boxes to appropriate storage area; lifts and carries items to the appropriate destination for further processing, storage or displaying in store. Prepares non-suitable clothes for the bailer.
Other Responsibilities: Inspects donated items to ensure they can be used according to established policies and procedures. Assists in pricing and tagging items in the store in accordance with established procedures. Assists customers in carrying purchased/donated items in/out of the store. Performs other related work as required.