Srore Associate

RaceTrac•Village of Endicott, NY

1d•Onsite

About The Position

As a Store Associate at RaceTrac, you will be responsible for providing prompt, efficient, and courteous guest service, adhering to company policies and procedures, and selling merchandise. The core mission of this role is to contribute to RaceTrac's goal of making people's lives simpler and more enjoyable. This position also involves maintaining a clean, guest-friendly environment both inside and outside the store. The role can be part-time or full-time, with hours that may include nights, weekends, and holidays. Compensation can be up to $15.50 per hour, depending on location and shift.

Requirements

High School Diploma or GED in progress or completed
Must have basic math skills
Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job
May be required to obtain and maintain food handler permit, based on local or state requirements
May be required to obtain and maintain alcohol server permit, based on local or state requirements

Nice To Haves

1-2 years’ work experience preferred
Previous experience working in a high-volume, guest-focused, transactional environment preferred
Takes initiative

Responsibilities

Greet guests and teammates with a smile, responding promptly and courteously to both
Respond promptly and respectfully to management directions, and be flexible and capable of working in all areas of the store, including but not limited to food service, store cleaning, cash wrap, and stocking shelves/coolers
Prepares, handles, and serves food in accordance with safety and quality standards
Maintains a clean and organized food service area, ensures proper storage and labeling of ingredients, and adheres to all food safety regulations to deliver a great guest experience
Willing and able to clean all areas of the store, including breaking down food equipment and following established cleaning procedures
Ensures adherence to safety protocols when handling chemicals
Ensure shelves are fully stocked, and backrooms and coolers are clean, well-organized, and maintained
Operates the cash register efficiently and accurately, processes transactions, handles cash and card payments, and provides excellent guest service
Ensures the register area is clean, organized, and stocked with necessary supplies while adhering to all cash-handling policies and procedures
Act as the first point of contact for guest concerns, responding respectfully and compassionately while recognizing when to escalate issues to the shift manager
Meet guest transaction expectations by managing line lengths and providing polite, clear, and prompt communication while responding quickly to requests
Recognize the importance of following all written and verbal instructions to uphold food safety standards, including thoroughly cleaning preparation stations
Proactively inform guests about promotional food items to raise awareness and drive product engagement
Act in accordance with all RaceTrac policies, as well as federal, state, and local safety regulations, including those related to food safety
Respond openly to feedback from guests, team members, and leaders, making necessary adjustments to enhance performance
Be a reliable team player by arriving on time for scheduled shifts, supporting teammates throughout their shift, sharing important information, and working effectively with individuals from different backgrounds
Engage with guests and teammates politely and respectfully, listening actively to their requests without interrupting