Store Associate

Five Below • Victorville, CA

380d

About The Position

The Store Associate at Five Below plays a crucial role in delivering an exceptional shopping experience by engaging with customers, assisting them with their needs, and promoting store events. This part-time position requires a flexible schedule and the ability to handle various customer interactions while supporting team goals and maintaining a positive work environment.

Requirements

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Greet and assist customers promptly, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions to enhance the shopping experience and drive sales.
• Resolve customer concerns by addressing issues and offering alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management regarding merchandise restocking, service requirements, and customer feedback.
• Support team and company goals by collaborating with the team to achieve overall store and company objectives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees