Store Assistant (Bonused)

Circle K•Jackson Township, PA

2d•Onsite

About The Position

The Store Assistant position involves providing excellent customer service, maintaining the store's condition, managing merchandising, and ensuring proper sales and financial controls. Key responsibilities include overseeing staff activities, maintaining security, and performing various administrative tasks. The role requires flexibility in availability and the ability to perform duties with minimal supervision, often stepping in to assume Store Manager responsibilities when needed. This position emphasizes customer satisfaction, accurate transaction processing, inventory management, and staff development within the Circle K environment.

Requirements

High school diploma or equivalent
Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills
Ability to communicate information and ideas in a clear and understandable manner
Ability to deal with customers, unanticipated problems or events using standard procedures
Ability to work as scheduled including arriving to work on time
Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools
Ability to perform essential duties
Ability to work in the physical and work conditions described
Required to have a valid driver’s license and dependable transportation
Ability to work opposite shifts of the Store Manager
Ability to have open availability

Nice To Haves

6 months to 1 year of retail and management work experience

Responsibilities

Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner
Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer
Provides prompt, courteous customer service and professionally resolves customer issues
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
Resolves or assists to resolve routine customer concerns within established guidelines
Reports to work on time and follows the dress and appearance code
Maintains an awareness of the overall store facility’s condition; notifies the Store Manager of any equipment failure or maintenance/supply needs
Performs or directs store staff to perform a variety of general housekeeping duties including: Sweeping and mopping or cleaning floors
Dusting and/or washing windows, counters, displays, store areas and bathrooms
Picking up and disposing of trash, litter or debris
Cleaning/checking equipment including the coffee machines; beverage, ice or other refrigeration units; and other machines, tools and work aids used
Monitors and ensures that product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access
Prepares or assists in preparing product inventory orders
Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
Ensures all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price using the correct keys/codes, placing all payments collected in the register and making correct change
Keeps accurate cash, sales, payroll and inventory control records and accounts for variances
Prepares and transmits the daily bookkeeping, invoicing, and gasoline data
Completes daily banking
Troubleshoots daily close out and shift sales analysis
Finalizes, transmits, and processes weekly time and attendance records and payroll
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy
Follows Company and/or brand guidelines for product breakage or spoilage
Oversees the activities of store employees as directed by the Store Manager
Performs shift supervision and assumes Store Manager responsibilities when needed
Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
Performs and trains all duties of the Customer Service Representative and Lead CSR positions in accordance with Company and/or brand operating, conduct and performance standards
Assists with counseling of employees; provides feedback to help employees improve performance and gives input on performance reviews
Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees
Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, product, equipment and property
Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
Prepares or assists in the preparation of periodic sales, product and operating reports as directed by the Store Manager
Attends job-related meetings (may be required to work irregular hours)
Controls merchandise, cash shortages, and other selling expenses
Assists in maintaining proper inventory levels and shift audits
Performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports
Provides regular and predicable onsite attendance
Performs all duties with minimal supervision
Complete daily store reports and other duties as assigned by the Store Manager