Store Assistant Manager

About the position

The Assistant Store Manager will support the Store Manager in overseeing day-to-day operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The ideal candidate will have a passion for retail, strong leadership skills, and a hands-on approach to running a busy convenience store.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Resolve customer complaints and concerns promptly and efficiently.
• Ensure the store maintains a clean, safe, and organized environment at all times.
• Monitor customer service standards to ensure a positive shopping experience.
• Assist in recruiting, training, and onboarding new employees.
• Delegate tasks and oversee the daily activities of store associates.
• Provide guidance, coaching, and performance feedback to team members.
• Maintain staff schedules and ensure proper coverage during peak hours.
• Assist in managing inventory levels, including stock ordering, receiving, and shelving.
• Conduct regular stock checks to maintain optimal inventory levels.
• Ensure proper handling of products, including rotation of stock, quality control, and reducing waste.
• Monitor and enforce adherence to store policies and procedures.
• Help drive sales by promoting store products and services.
• Assist in achieving and exceeding store sales goals and targets.
• Monitor daily cash handling, sales transactions, and reconcile cash registers.
• Support the Store Manager in managing store budgets, controlling expenses, and ensuring profitability.
• Ensure store operations comply with health, safety, and legal regulations.
• Conduct regular store inspections to identify potential hazards and address them immediately.
• Support safety initiatives, including emergency preparedness and security protocols.
• Assist with administrative tasks, including payroll, staffing reports, and inventory records.
• Prepare reports for the Store Manager related to daily sales, inventory, and store performance.
• Maintain accurate documentation of store operations, including employee records.

Requirements

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
• Strong leadership abilities with a focus on team building, training, and motivation.
• Excellent interpersonal and communication skills, with a commitment to delivering exceptional customer service.
• Ability to handle difficult situations with a calm and solutions-focused approach.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Proficient in using point-of-sale systems, basic computer applications (Word, Excel), and inventory management software.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.
• High school diploma or equivalent required; Associate's or Bachelor's degree in business or a related field is a plus.

Benefits

• Health insurance
• Vacation
• Holiday pay
• 401K with employer match