Store Assistant Manager

Hope The Mission•Simi Valley, CA

38d

About The Position

Under the general supervision of the Thrift Store Manager assists in maintaining Thrift Store Operations including: merchandising, marketing, hiring, supervising, scheduling, sales and training. In the absence of the store manager this position is the primary point of contact. This position requires a high degree of self-initiative, self-monitoring and be able to maintain a good working relationship with thrift store staff, volunteers, donors and the community.

Requirements

Must be able to read, write and speak English fluently (fluency in Spanish, both verbal and written, is a plus).
Must have very strong customer service skills.
Must have working knowledge of Microsoft Office.
Must have excellent organizational skills.
Must have excellent communication skills, both written and oral.
Must have excellent time management skills.
Must be detail oriented.
Must be the ability to multitask in a high-volume environment.
Must be able to occasionally travel locally.
Must be able to be an effective team member and handle project leadership responsibility.
Schedules are subject to change at any time.
Must have a minimum of 3 years of retail store experience to include cash handling.
Background Screening – Employment is contingent upon the successful completion of a criminal background check.
Drug and Alcohol Testing – Candidates must pass pre-employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the United States.
Compliance with Company Policies – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

Responsibilities

Assist the Store Manager and oversee general store operations relating to: ○ Merchandising ○ Scheduling ○ Staffing ○ Marketing ○ Inventory control ○ Budgeting
Communicate regularly with the Store Manager about store issues.
Must answer work-related phone calls and emails during scheduled time.
Assist with store merchandising, sorting, pricing and inventory control.
Responsible for daily cash handling, credit card transactions and bookkeeping including night drop deposits.
Maintains effective schedule for employees, volunteers and Community Service and works within budget to meet payroll guidelines and store expenses.
Actively engage customers on the sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met.
Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints.
Promote repeat business and word-of-mouth advertising through building of excellent customer relations.
Control costs and expenditures to ensure the store budget is maintained.
Assist with acceptance of donations, in-kind donation forms, and scheduling and pick-up of donated items.
Ensure employees, Community Service and volunteers are properly trained in store operations and procedures.
Ensures physical maintenance, cleanliness and attractiveness of store and displays.
Enforce and maintain safety and cleanliness as well as all health and security policies and procedures.