Store Assistant Manager
About The Position
At Salon Services PRO, we are proud to be Beauty Business Obsessed. We’re driven by creativity, accountability and the goal of being your ultimate resource. What started 40 years ago as a small group of professionals with only a handful of products has evolved into your single source of beauty business support. Whether that’s by partnering with brands that create artistry-elevating, time-saving, money-earning tools, providing flexible education opportunities, or simply helping you do you—we’ll be your biggest cheerleaders. We can’t wait to support you. We center around these four core values: We champion people and are passionate about inclusivity We are relentless about strengthening your journey We are accountable to those we serve We welcome challenges… What We Do: Salon Services PRO is a professional beauty distributor based in Washington serving licensed professionals in the beauty and wellness industry. With over 200 employees in 10 states and 30 store locations, we have grown into one of the largest independent professional distributors in the country. We are proud to have a diverse portfolio of 50+ brands that encompass best and brightest beauty brands. Additionally, we offer education, business consulting and other forms of support for today’s licensed beauty professional. What You’ll Do: Leadership and Culture: Continually drive and develop Salon Services culture by nurturing, supporting, and promoting the company mission, values, vision, and brand. Model effective coaching behaviors always, resulting in high performing Store. Supervision: Provides leadership in the day-to-day sales and operational processes of the Store location. Communication: Ensure proactive, collaborative, and timely communication with management, store team, and other stakeholders within the organization. Ensure daily social media presence for the store social pages. Performance: Conduct 15 minutes of learning on each shift. Continually cross-promote and up-sell products to increase the locations average dollar per sale. Provide a consistent high level of client service to all internal and external customers with a goal of 0 customer complaints. Complete and submit all required paperwork in accurate and timely manner. Perform as the primary ‘cashier’ for clients according to company policy and guidelines in a very efficient and friendly manner. Educating Customers: Organize and execute all functions related to social live events, sampling, education, acting as the project manager. Inventory: Adhere to all Inventory controls set forth by Salon Services and Supplies. Maintain proper inventory levels, ensure inventory is faced and properly restocked throughout the day, and receive shipments in accordance to store policy. Freight must be received within 24 hours of receipt, following all Salon Services receiving guidelines. Store Operations: Maintain a clean and presentable store. Display promotions and signage appropriately. Manage communication, this includes but is not limited to voicemails and Emails. Engaging with customers to make them feel welcome and comfortable in the store. Assist in outbound customer relationships by conducting outbound calls, social media posts, sending or emailing thank you notes, and inviting customers to events and education. All other assigned tasks, as set forth by the Store Manager.
Requirements
- Social Media acumen required.
- Excellent verbal and written communication skills, demonstrated in a clear, concise, accurate, timely and professional manner.
- Ability to follow instructions with a positive attitude.
- Comfortable with the use of computers.
- Comfortable working with numbers, able to apply basic mathematical concepts.
- Stand and/or sit continuously to perform job functions for a full shift.
- Ability to lift up to 50 pounds
Nice To Haves
- Minimum of 6 months retail history preferred.
- Prior supervisory experience preferred.
- Previous cash handling experience preferred.
Responsibilities
- Continually drive and develop Salon Services culture by nurturing, supporting, and promoting the company mission, values, vision, and brand.
- Model effective coaching behaviors always, resulting in high performing Store.
- Provides leadership in the day-to-day sales and operational processes of the Store location.
- Ensure proactive, collaborative, and timely communication with management, store team, and other stakeholders within the organization.
- Ensure daily social media presence for the store social pages.
- Conduct 15 minutes of learning on each shift.
- Continually cross-promote and up-sell products to increase the locations average dollar per sale.
- Provide a consistent high level of client service to all internal and external customers with a goal of 0 customer complaints.
- Complete and submit all required paperwork in accurate and timely manner.
- Perform as the primary ‘cashier’ for clients according to company policy and guidelines in a very efficient and friendly manner.
- Organize and execute all functions related to social live events, sampling, education, acting as the project manager.
- Adhere to all Inventory controls set forth by Salon Services and Supplies.
- Maintain proper inventory levels, ensure inventory is faced and properly restocked throughout the day, and receive shipments in accordance to store policy.
- Freight must be received within 24 hours of receipt, following all Salon Services receiving guidelines.
- Maintain a clean and presentable store.
- Display promotions and signage appropriately.
- Manage communication, this includes but is not limited to voicemails and Emails.
- Engaging with customers to make them feel welcome and comfortable in the store.
- Assist in outbound customer relationships by conducting outbound calls, social media posts, sending or emailing thank you notes, and inviting customers to events and education.
- All other assigned tasks, as set forth by the Store Manager.
Benefits
- Time Off Package including sick, vacation, and holidays
- Full Medical Benefits Package, including Dental, Vision, Free Basic Life Insurance, Free Extended Medical Coverage when enrolled in basic Medical, and More!
- 401k Matching Up to 4% of Employee Contribution After 1 Year of Continuous Employment
- Employee Recognition Awards & Rewards
- Confidential pay advancements of earned wages available through HRIS mobile app
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
