Storage Inventory Specialist

RPM•Gainesville, VA

5d•Hybrid

About The Position

The Storage Inventory Specialist is responsible for advancing order flow, answering questions from customers and internal staff, and removing roadblocks on orders. Duties include: managing vehicle storage; assessing vehicle condition; coordinating repairs; gathering pertinent data points to place in orders; communicating with customers and vendors by phone and email; establishing strong relationships with customer contacts and vendors; conducting quality checks; and assisting with any additional tasks and responsibilities as may be deemed necessary by management. This position functions during core business hours and allows for remote work in accordance with the PARS Telecommuting Agreement in our Gainesville, VA office.

Requirements

High School Diploma or equivalent
0-2 years experience in insurance claims processing or automotive service advising (preferred), a call center, customer service, or sales.
Strong interpersonal skills
Analytical and problem-solving skills
Attention to detail and high level of accuracy
Listening skills
Proficient in verbal and written communication
Enjoy being part of a cooperative and considerate team

Responsibilities

Manage end-to-end vehicle storage cycle, including storage coordination and repair oversight, to ensure timely completion and adherence with company standards.
Provide regular status updates to clients regarding vehicle condition and repair progress to maintain high levels of customer satisfaction.
Address questions and offer solutions to customers, both internal and external, using sound judgement to resolve issues, reduce delays and enhance the customer experience following all standard processes to completion.
Effectively manage direct communication with customers, both FMCs as well as their clients.
Manage details of each request placing information in specific areas of the order to ensure full understanding of customer requirements.
Monitor and manage the team dashboard and views to complete tasks and keep orders moving.
Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.
Conform with and abide by all regulations, policies, work procedures and instructions.
Exhibit and reinforce PARS standards and core values (Respect, Commitment, Collaboration, Results) to deliver an exceptional customer experience.
Maintain customer focus while balancing customer requirements with company policies and operational procedures.
Ability to learn and utilize all PARS systems and equipment and all updates/upgrades.
Adhere to organizational goals and objectives while maintaining quality standards.
Act with integrity and professionalism.
Demonstrate open, effective communication and teamwork.
Demonstrate reliable and predictable attendance.
Find and maintain suitable resources to create and improve complex processes and efficiencies.
Exhibit critical thinking skills and the ability to use knowledge, facts and data to effectively solve problems.
Demonstrate the ability to perform activities inherent to the department's responsibilities and assist when necessary to keep service delivery on track.
Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
Effectively spot issues, trends, and opportunities.
Exhibit critical thinking skills and the ability to use knowledge, facts, and data to effectively solve problems.
Work in a fast-paced environment while juggling competing priorities and exhibit the flexibility to quickly adapt to departmental needs.
Demonstrate financial understanding while balancing customer needs and company obligations.
Demonstrate the ability to manage time effectively and follow through to completion.