Storage Inventory Specialist

RPM•Manassas, VA

13d•Hybrid

About The Position

The Storage Inventory Specialist is responsible for advancing order flow, answering questions from customers and internal staff, and removing roadblocks on orders. Duties include: managing vehicle storage; assessing vehicle condition; coordinating repairs; gathering pertinent data points to place in orders; communicating with customers and vendors by phone and email; establishing strong relationships with customer contacts and vendors; conducting quality checks; and assisting with any additional tasks and responsibilities as may be deemed necessary by management. This position functions during core business hours and allows for remote work in accordance with the PARS Telecommuting Agreement in our Gainesville, VA office. (7001 Heritage Village Plaza, Gainesville, VA 20155)

Requirements

High School Diploma or equivalent
0-2 years experience in insurance claims processing or automotive service advising (preferred), a call center, customer service, or sales.
Strong interpersonal skills
Analytical and problem-solving skills
Attention to detail and high level of accuracy
Listening skills
Proficient in verbal and written communication
Enjoy being part of a cooperative and considerate team

Nice To Haves

0-2 years experience in insurance claims processing or automotive service advising (preferred)

Responsibilities

Manage end-to-end vehicle storage cycle, including storage coordination and repair oversight, to ensure timely completion and adherence with company standards.
Provide regular status updates to clients regarding vehicle condition and repair progress to maintain high levels of customer satisfaction.
Address questions and offer solutions to customers, both internal and external, using sound judgement to resolve issues, reduce delays and enhance the customer experience following all standard processes to completion.
Effectively manage direct communication with customers, both FMCs as well as their clients.
Manage details of each request placing information in specific areas of the order to ensure full understanding of customer requirements.
Monitor and manage the team dashboard and views to complete tasks and keep orders moving.
Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.