Stockroom Specialist

THE PAPER STORE•Natick, MA

21h

About The Position

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit. POSITION OVERVIEW: Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Stockroom Specialists’ responsibilities also include contributing to the profitability of the store by overseeing day-to-day operations of the store, ensuring compliance to all company inventory control practices, and maintaining backroom organization and cleanliness.

Requirements

Previous experience in specialty retail is preferred
Previous experience in specialty retail Inventory control is preferred
Demonstrate an ability to multitask while being attentive to customers
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Ability to work a flexible schedule to include nights, weekends, and holidays
Ability to work well and be a leader in a team environment
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team player
Ability to work autonomously while paying strong attention to organizational detail
Proficient in using Microsoft Office and POS Systems

Responsibilities

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive, and respectful of customers
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional presentation in attire, demeanor, appearance, and compliance to company dress code
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and business
Enthusiastically participate in training and development utilizing all training resources available
Demonstrate initiative to cross train in all departments to support bench strength in department leadership
Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors
Maintain the integrity of the store inventory through proper receiving practices, including; sending and receiving of product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelines
Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers
Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times
Order and maintain supplies while adhering to a corporate issued budget
Ensure communication in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely manner
Ensure IT equipment, i.e., registers and register equipment, computers, electricity, and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issues
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Understand, employ, and educate TPS safety standards
Perform management functions as expected to meet the needs of the business. This may include, but is not limited to opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Complete all other related tasks/projects as required within assigned time frame
Comply with all company policies and procedures