Stocking & Customer Service Specialist

La-Z-Boy • Bolingbrook, IL

13d • $22,880 - $80,000 • Onsite

About The Position

This position is a highly motivated, results-driven seller responsible for driving revenue, delivering an exceptional customer experience, and supporting the fast-paced operational needs of an Outlet environment. This role blends strong selling behaviors with hands-on support of merchandise flow, customer pickups, and showroom readiness. Successful candidates thrive in a high-energy setting, are comfortable with physical activity, and are passionate about helping customers find immediate solutions for their homes.

Requirements

• High School Diploma or equivalent
• Previous selling experience and ability to close a sale strongly preferred
• Excellent communication, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more
• Strong attention to detail
• Familiar with MS Office Suite

Responsibilities

• Drive Sales & Deliver Results
• Contribute to store sales goals by selling furniture, accessories, and services.
• Consistently execute the company selling process to deliver a positive and efficient customer experience.
• Utilize strong selling skills including: Customer approach and rapport building Needs discovery and solution selling Overcoming objections and closing the sale Follow-up and after-sale service
• Maximize store promotions, special events, and marketing initiatives.
• Maintain strong product knowledge including features, benefits, pricing, and availability.
• Maintain ongoing communication with previous and prospective customers to drive repeat business.
• Customer Experience
• Provide a high level of customer service to all customers in a fast-paced outlet environment.
• Ensure each customer has an informative, efficient, and positive shopping experience.
• Respond promptly to incoming calls, emails, and customer inquiries.
• Assist in resolving customer concerns and delivering solutions that create satisfaction.
• Support customer pickups and ensure a smooth handoff of purchased merchandise.
• Operational Excellence & Outlet Support
• Assist with showroom readiness including: Maintaining displays, tagging, signage, and general cleanliness Supporting floor moves and merchandise placement
• Support truck days and merchandise flow by: Assisting with unloading and moving furniture and accessories Helping place merchandise on the showroom floor Moving furniture to the backroom for customer pickup
• Assist customers with loading purchased merchandise when needed.
• Wrap and prepare furniture for customer take-with purchases.
• Accurately complete order information, collect deposits, and maintain customer records.
• Maintain knowledge of company processes, systems, and standards.
• Support opening and closing procedures as assigned.
• Demonstrate urgency, enthusiasm, and teamwork in daily store operations.
• Team & Culture
• Maintain positive working relationships with all team members.
• Support new team members in learning product knowledge and selling behaviors.
• Contribute to a culture focused on sales, teamwork, and customer service.
• Participate in training and development opportunities.
• Technology & Systems
• Utilize company technology and iPad tools with every customer interaction to support the selling process.
• Capture and maintain accurate customer information, including digital comfort guides and follow-up details.
• Complete transactions, order entry, and customer records using company systems.
• Use digital communication tools to support customer follow-up and ongoing relationship building.
• Demonstrate comfort learning and using new technology in a fast-paced retail environment.

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• available 401k retirement plan with company match of up to 6%
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees