(USA) Stocking 2 Coach, Non-Complex

Walmart•Elizabeth City, NC

16h•Onsite

About The Position

This position involves leading and developing teams through teaching, training, active listening, and providing feedback. It requires touring stores, communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction. The role includes introducing and leading company change efforts, setting clear expectations, and communicating business objectives effectively. The coach is expected to model and demonstrate exceptional customer service standards, manage and support customer service initiatives, resolve customer issues, and implement action plans for improvement. Key responsibilities also include driving financial performance and sales by reviewing P&L statements, managing budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing strategies to mitigate shrink and achieve sales and profit goals. The role provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates. It also involves coordinating and overseeing job-related activities, developing relationships with stakeholders, supporting plans to meet business needs, identifying goals, building accountability, addressing improvement opportunities, and promoting continuous learning. Compliance with company policies, procedures, mission, values, and ethics is essential, including utilizing the Open Door Policy and providing guidance on business practices. Walmart values include: Respect the Individual (building high-performing teams, embracing differences, creating a culture of belonging, attracting and retaining talent, empowering and developing talent, recognizing contributions), Act with Integrity (maintaining high standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, supporting regenerative company goals), Serve Our Customers and Members (delivering results customer-first, adapting to customer shopping habits, applying EDLP and EDLC models, making data-driven decisions considering all stakeholders), and Strive for Excellence (displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting new technologies, and supporting others through change).

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience
Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andpromoting a belonging mindset in the workplace
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)