(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Wareham, MA

11h • Onsite

About The Position

This position involves leading and developing teams by teaching, training, and actively listening to associates, conducting store tours, and providing feedback. The role requires communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction. It includes introducing and leading company change efforts, setting clear expectations, and communicating business objectives. The coach is responsible for modeling exceptional customer service, managing customer service initiatives, resolving customer issues, and developing action plans for improvement. Key duties also include driving financial performance and sales by reviewing P&L statements, managing budgeting and expenses, ensuring effective merchandise presentation, inventory flow, and operational processes, and mitigating shrink. The role provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, promoting a belonging mindset, and recruiting talent. It also involves coordinating job-related activities, maintaining stakeholder relationships, supporting business plans, identifying goals, measuring progress, addressing improvement opportunities, and promoting continuous learning. Finally, the position ensures compliance with company policies, supports the company's mission, values, and ethics, and utilizes the Open Door Policy.

Requirements

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (TourtoTeach).
• Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (for example, store of the community and community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
• Assigns duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively.
• Promotes a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifies and communicating goals and objectives, building accountability for and measuring progress in achieving results.
• Identifies and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilizes and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits (medical, vision and dental coverage)
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, English Language Learning and short-form certificates)
• Annual or quarterly performance bonuses
• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)
• State Pay Differential (to meet legislative requirements, where applicable)

What This Job Offers

• Career Level: Manager
• Education Level: Associate degree