(USA) Stocking 1 Coach, Non-Complex, Management

Walmart•Eden Prairie, MN

1d•Onsite

About The Position

This position leads and develops teams effectively through teaching, training, active listening, store tours, and feedback. The role involves communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction, as well as leading change efforts and setting clear expectations. The Coach models exceptional customer service, manages and supports customer service initiatives, resolves customer issues, and implements action plans for improvement. Key responsibilities include driving financial performance and sales by evaluating P&L statements, managing budgets, forecasting, controlling expenses, ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing strategies to mitigate shrink and achieve sales and profit goals. The role also involves providing supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, recognizing achievements, fostering a sense of belonging, and recruiting talent. The Coach coordinates and oversees job-related activities, builds relationships with stakeholders, supports business plans, identifies goals, measures progress, addresses improvement opportunities, and promotes continuous learning. Compliance with company policies, procedures, mission, values, and ethics is essential, including utilizing the Open Door Policy and providing guidance on business practices. The company values respect for the individual, building high-performing teams, embracing diversity, acting with integrity, serving customers and members, and striving for excellence through curiosity, learning, calculated risks, resilience, and continuous improvement.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (TourtoTeach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (for example, store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring/promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO, including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning, and short-form certificates, including tuition, books, and fees)
Annual or quarterly performance bonuses
Regional Pay Zone (RPZ) (based on location)
Complex Structure (based on external factors that create challenges)
State Pay Differential (to meet legislative requirements, where applicable)