Stocker

About the position

At Hy-Vee our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Stocker position involves providing prompt, efficient, and friendly customer service, unloading products, opening containers, stocking shelves, and rotating products where necessary.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction.
• Unloads trucks, opens containers, stocks the shelves, runs overstock on risers, and rotates product.
• Monitors for mis-picked items, reviews product outs, and wrong deliveries.
• Organizes stock for greatest efficiency; cleans and restocks damaged items.
• Tags the shelves with overstock in the back room and understock drawers.
• Reports all new or different items for the scanning coordinator for input into the system.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Operates register for customer purchases.
• Trains new stockers in job duties.
• Performs outside maintenance tasks such as shoveling snow and spreading ice melt.
• Stocks supplies, cigarettes, front-end sacks, and delivers supplies to departments.
• Cleans registers, restrooms, breakroom, backroom, sweeps and mops the floor.
• Orders merchandise and supplies as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Requirements

• High school or equivalent experience.
• Six months or less of similar or related work experience.
• Ability to solve practical problems with a variety of variables.
• Ability to solve arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal or demonstrated instructions.