Madhappy West Hollywood Full-Time Stock Supervisor

Madhappy•Los Angeles, CA

1d•Onsite

About The Position

Madhappy is a Los Angeles-based clothing brand, born in 2017, that creates apparel, events, and experimental retail spaces to explore personal expression as a means to an improved state of mind. The brand operates a permanent flagship in West Hollywood, seasonal stores, and produces classic styles, seasonal collections, and collaborations. Madhappy also supports mental health research and awareness through The Madhappy Foundation and publishes Local Optimist, a print magazine. This full-time Stock Supervisor role is for Madhappy on Melrose in West Hollywood, CA. The Stock Supervisor is responsible for managing all back-of-house operations, ensuring efficient inventory flow to support sales and enhance the customer experience on the sales floor. The role involves working closely with the Store Manager to maintain stock accuracy, uphold operational excellence, and ensure the smooth functioning of the store's behind-the-scenes activities.

Requirements

2+ years operations experience in a retail setting.
Strong organizational skills and attention to detail.
Experience with inventory management systems and shipment processing.
Ability to lift and move boxes up to 40 lbs and work on your feet for extended periods.
Basic facility maintenance skills and comfortable in coordinating with repair vendors.
Knowledge of workplace safety guidelines and compliance procedures.
Effective communication and leadership skills.
Passion for Madhappy’s mission and operational excellence.

Responsibilities

Owns the receiving and processing of all product shipments from unboxing to getting pieces prepped for the sales floor.
Maintains a clean, organized, and systemized stockroom that allows for fast product access and inventory clarity.
Executes operational tasks as directed by store leadership and HQ, ensuring inventory movement is aligned with brand expectations and store priorities.
Partners with the store team to support floor set prep, organizing merchandise to ensure timely and efficient product launches and layout refreshes.
Leads daily restock efforts from stockroom to stockroom, ensuring all sizes and styles are represented and replenished throughout the day.
Completes transfers, damages, and RTVs accurately and in a timely manner, minimizing loss and maximizing accountability.
Executes internal audits of the stockroom to maintain folding standards, size runs, and organizational flow aligned with Madhappy’s visual and operational standards.
Keep the stockroom floor-ready 24/7, product should always be in a place where it’s either ready to sell or ready to go.
Prepares for physical inventory counts through diligent cycle counts, prep checklists, and zeroing in on any shrink-related red flags.
Partners with leadership to minimize shrink and maintain best-in-class inventory control.
Train team members on inventory handling and stockroom standards.
Provide ongoing feedback and coaching to the sales team to build a strong, efficient back-of-house.
Support HQ lead store events and product launches with organized inventory flow.
Conduct regular walk-throughs to ensure all areas meet safety and operational standards.
Ensure compliance with OSHA guidelines and company safety protocols.
Address and report any hazards or maintenance issues promptly.
Maintain clear emergency exits, safe storage practices, and proper equipment handling procedures.