Stock & Online Order Picker AM Shift

Michaels • Maynard, MA

100d

About The Position

The team members in this position are responsible for picking and packing online orders for customers. This role requires early morning availability and involves delivering friendly customer service, helping customers shop the store, and ensuring a fast and friendly checkout experience. Responsibilities include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards, and assisting with Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Team members will also engage customers on the benefits of the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and support shrink and safety programs.

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves.

Responsibilities

• Pick and pack online orders for customers.
• Deliver friendly customer service and assist customers in the store.
• Ensure a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties.
• Maintain store recovery standards.
• Help customers locate products and provide solutions.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram processes.
• Complete merchandise recovery and maintenance.
• Perform Store In Stock Optimization (SISO) and AD set duties.
• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Interact positively and respectfully with others.
• Cross train in Custom Framing selling and production.
• Perform other duties as assigned.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed