Stock Manager

Dufry Careers•Lower Merion, PA

8d•Onsite

About The Position

The Retail Stock Manager II at Philadelphia International Airport, oversees stock operations for retail locations with sales between $20-60 million, ensuring efficient inventory management, optimal stock levels, and seamless coordination between receiving and sales floor operations.

Requirements

The combination of education and professional experience must exceed 4 years:
In a management role: Requires at least one year of experience managing stock operations or inventory management teams in retail environments
In a technical role: Requires 4 years of experience in stock operations, inventory management, or supply chain coordination with multi-location responsibility
A bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related program can count for 2 of the 4-year requirement
Knowledge of retail inventory management systems, supply chain processes, and vendor relationship management
Experience with inventory systems like SAP and CrunchTime; SAP WMS experience preferred
Understanding of U.S. Customs, FDA, and regulatory compliance requirements
Working knowledge of HACCP preferred
Knowledge of loss prevention and regulatory compliance requirements for stock operations
Strong financial and analytical skills with ability to interpret inventory reports, analyze stock performance data, and implement process improvements to optimize efficiency and reduce costs
Ability to manage multi-line business operations across retail, restaurant, and duty-free environments with understanding of unique operational requirements for each
Excellent problem-solving and decision-making skills with ability to resolve complex inventory issues, manage competing priorities, and adapt to changing business needs
Valid driver's license with clean driving record; CDL or commercial truck driving experience preferred but not required, especially in urban locations
Strong communication and interpersonal skills with ability to collaborate effectively with internal teams, external vendors, and senior management while presenting complex information clearly
Expertise in inventory management best practices with proven ability to implement systems and processes that improve accuracy, efficiency, and operational performance
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Must be able to pass government background checks required for working in a Customs Bonded Warehouse
Ability to walk extensively throughout warehouses and retail locations for extended periods
Lift, carry, and move inventory items up to 50 pounds regularly
Visual acuity to review inventory records, conduct physical counts, and analyze data reports
Work in varying warehouse and retail environments with different temperature and noise levels

Responsibilities

Manages all aspects of stock operations including receiving, inventory control, and merchandise flow to maximize sales opportunities; collaborates with Retail Director of Operations to optimize stock processes and achieve operational KPIs within budget parameters
Manages relationships with multiple vendors to ensure proper stock levels support sales objectives; coordinates operations across retail, restaurants, and duty-free shops while resolving delivery issues, shortages, and quality concerns
Monitors and reports on key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics; manages reverse logistics for store and vendor returns while developing contingency plans for distribution center operations
Develops and implements stock procedures and standards to ensure consistent execution across all shifts; collaborates with airport leadership on hiring decisions while training, coaching, and developing stock team members and administering corrective actions and terminations as needed
Ensures compliance with U.S. Customs, FDA, and other regulatory bodies; maintains accurate records especially for bonded merchandise and passes required government background checks for Customs Bonded Warehouse operations
Enforces comprehensive food safety protocols including FIFO stock rotation, expiration date monitoring, and HACCP compliance; conducts regular Quality Assurance tours and maintains cleanliness and security of food storage areas
Analyzes inventory data and stock performance metrics using SAP, CrunchTime, and other management systems; implements cycle counting programs and maintains accurate perpetual inventory records
Coordinates with merchandising and sales teams to support promotional activities, seasonal resets, and new product launches; ensures proper stock allocation and timely floor replenishment
Communicates and collaborates with airport management teams to build partnerships and align operational goals while maintaining compliance with safety, security, and regulatory requirements
Plans and executes annual physical inventory processes; coordinates with external audit teams and implements corrective actions for inventory discrepancies while maintaining operational continuity