(STL) Senior Supervisor (Alaska)
About The Position
As the Senior Supervisor supporting our Alaska Airlines contract, you will lead and oversee our frontline team, ensuring adherence to all operational, safety, quality, and compliance standards set by United Ground Express, Alaska Airlines, and applicable regulatory authorities. How you will make an impact: Provide coaching and direction to the station personnel to achieve or exceed performance expectations Ensure compliance with all safety requirements Provides coaching and direction to achieve or exceed performance and quality standards Set a positive example for the station team members to ensure excellent customer service Foster a positive work environment by promoting strong employee relations and encouraging collaborative partnerships across teams Demonstrate a calm demeanor during periods of high volume or irregular operations Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service Ensure all employees are properly trained and understand their assigned duties Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed Ensure the operation functions in a safe, caring, dependable and efficient manner always Perform other duties as assigned.
Requirements
- High School Diploma and previous supervisory experience
- Ability to work independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid)
- MS Office applications
- Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
- Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions
Nice To Haves
- Experience supervising Union represented work group preferred
- Experience working Alaska Airline contracts
Responsibilities
- Provide coaching and direction to the station personnel to achieve or exceed performance expectations
- Ensure compliance with all safety requirements
- Provides coaching and direction to achieve or exceed performance and quality standards
- Set a positive example for the station team members to ensure excellent customer service
- Foster a positive work environment by promoting strong employee relations and encouraging collaborative partnerships across teams
- Demonstrate a calm demeanor during periods of high volume or irregular operations
- Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
- Ensure all employees are properly trained and understand their assigned duties
- Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
- Ensure the operation functions in a safe, caring, dependable and efficient manner always
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
