Stewarding Supervisor - Loews Hotels Universal Orlando

Loews Hotels • Orlando, FL

30d • Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Assist in maintaining the highest level of cleanliness, organization, safety and production in the areas of responsibilities. Supervise staff of 15-25 at any given time and coordinating that staff to accomplish the work assignments that they are required to achieve and maintain the team at that level. This position requires a great deal of attention to detail. Assignments must be done within the specified time constraints. This person must have the ability to communicate, initiative, teamwork, and be prompt. People skills, internal/external customer service, and communication skills are mandatory. Ability to communicate with people within the department is necessary. Multitasking, clear penmanship (so work may be interpreted correctly), regular attendance, getting along with others, detail orientation, working a full shift, and the ability to work in a fast paced constantly changing environment are required. Qualifications Previous stewarding experience within a large volume hotel highly preferred. Proven experience working in high-volume Food and Beverage operations preferred. Strong organizational skills. Excellent guest service skills. Ability to regularly push, pull, lift up to 50 lbs Ability to communicate effectively in English verbally and written with team members, leaders and guests required. Must be able to work a flexible schedule, nights, weekends and holidays as required. Essential Functions and Responsibilities To cooperate with, and support others in an effort to provide the up most safety in the kitchen areas as well as throughout all other areas of responsibilities as well as throughout the hotel. Prioritize and delegate work assignments to all staff Monitor completion of daily work assignments Interact with the culinary, banquet and other outlet manager for their needs Assist in the maintenance of all equipment by notifying engineering of any needed repairs Assist in the proper use of equipment and cleaning supplies Maintain organization of all food and beverage equipment and supplies in all areas of responsibility (i.e. main kitchen, Preston’s and all banquet areas. Assume the responsibility of training the staff assigned to his shift and periodically appraise their abilities through practical exercises to include daily pre-shifts. Assure that all banquet functions are properly set with sufficient equipment and all stewarding responsibilities for those functions are met and always on time. Responsible in maintaining the stewarding areas in compliance with all Local health departments, Steritech and safety code regulations. Assist in maintaining effective awareness programs for the department in regards to safety and breakage Assist in the completion of Quarterly inventories Constant monitoring of daily activities such as dish machine monitoring, perpetual inventories and chemical counts. Ability to carry on the day to day floor operation in the absence of a Executive Steward and/or Assistant Executive Steward Attend daily BEO meetings when necessary and prepare BEO set ups sheets a day in advance Assist in the receiving’s of all Stewarding purchases Execute emergency procedures in accordance with hotel standards Assure that all areas pertaining to breakdown are clear of all equipment and food items Other duties as assigned Supportive Functions and Responsibilities Reports to work as scheduled in proper uniform and in accordance with the company’s personal appearance standards Notifies appropriate individuals fully and completely of all problems and unusual matters of significance Is polite, friendly, and helpful to guests, management, employees Attends appropriate hotel meetings and training sessions Promotes and applies teamwork skills at all times Executes emergency standards in accordance with hotel standards Complies with safety regulations policies and procedures Complies with hotel department standards, policies and rules Remains current with hotel information and changes Maintains cleanliness and excellent condition of equipment and work area Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

• Ability to communicate, initiative, teamwork, and be prompt.
• People skills, internal/external customer service, and communication skills are mandatory.
• Ability to communicate with people within the department is necessary.
• Multitasking, clear penmanship (so work may be interpreted correctly), regular attendance, getting along with others, detail orientation, working a full shift, and the ability to work in a fast paced constantly changing environment are required.
• Ability to regularly push, pull, lift up to 50 lbs
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Nice To Haves

• Previous stewarding experience within a large volume hotel highly preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.

Responsibilities

• To cooperate with, and support others in an effort to provide the up most safety in the kitchen areas as well as throughout all other areas of responsibilities as well as throughout the hotel.
• Prioritize and delegate work assignments to all staff
• Monitor completion of daily work assignments
• Interact with the culinary, banquet and other outlet manager for their needs
• Assist in the maintenance of all equipment by notifying engineering of any needed repairs
• Assist in the proper use of equipment and cleaning supplies
• Maintain organization of all food and beverage equipment and supplies in all areas of responsibility (i.e. main kitchen, Preston’s and all banquet areas.
• Assume the responsibility of training the staff assigned to his shift and periodically appraise their abilities through practical exercises to include daily pre-shifts.
• Assure that all banquet functions are properly set with sufficient equipment and all stewarding responsibilities for those functions are met and always on time.
• Responsible in maintaining the stewarding areas in compliance with all Local health departments, Steritech and safety code regulations.
• Assist in maintaining effective awareness programs for the department in regards to safety and breakage
• Assist in the completion of Quarterly inventories
• Constant monitoring of daily activities such as dish machine monitoring, perpetual inventories and chemical counts.
• Ability to carry on the day to day floor operation in the absence of a Executive Steward and/or Assistant Executive Steward
• Attend daily BEO meetings when necessary and prepare BEO set ups sheets a day in advance
• Assist in the receiving’s of all Stewarding purchases
• Execute emergency procedures in accordance with hotel standards
• Assure that all areas pertaining to breakdown are clear of all equipment and food items
• Other duties as assigned
• Reports to work as scheduled in proper uniform and in accordance with the company’s personal appearance standards
• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel department standards, policies and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area

Benefits

• one free meal per shift
• free theme park access
• paid parental leave
• 401K matching
• travel benefits
• opportunities for ongoing learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed