Sterile Processing Equipment Cleaning Technician (Field Service)

STERIS•Sioux Falls, SD

15d•Onsite

About The Position

Are you the go-to problem solver who thrives on the road? If you enjoy hands-on technical work, fast-paced hospital settings, and building trust with customers, STERIS has a field role for you. You’ll deliver on-site cleaning and light maintenance for large hospital sterilizers, acting as a trusted advisor to clinical staff and facilities teams. Your mission Be the first point of contact and ensure customer satisfaction through proactive, professional communication and rapid issue resolution. Coordinate closely with Field Service partners and our contract administration team; keep stakeholders informed on arrival times, service status, completion, and next steps. Perform sterilizer chamber cleaning: change and adjust chemicals, monitor process and pressures, maintain/repair chamber cleaning equipment, and handle/transport/dispose of chemicals per safety protocols. Work with the Scheduling Team and your Supervisor to plan efficient service routes and meet coverage/service standards across your territory. Troubleshoot equipment and system component issues, escalating to the right contact when needed. Complete all documentation and reporting via company-issued smartphone, laptop, and software. Safeguard your company vehicle, tools, and parts inventory—maintain them and escalate concerns to ensure safe, effective operation. Schedule & travel Base: Sioux Falls, South Dakota Territory: South Dakota and North Dakota Travel: ~50% overall, including about 50% overnight travel. Most trips are within a few hours in your company van (which you keep at home), with occasional air travel to assist other territories. Hours: Full-time. Expect variable shifts (morning, afternoon, night) and some weekend days. Flexibility is essential. What you bring High School Diploma or GED 3 years of work experience, including at least 1 year in a technical or service field such as sterile processing, mechanical, electrical, plumbing, HVAC, construction, or automotive. An associate degree, relevant certifications, or military experience may be considered toward the experience requirement. Valid driver’s license Willingness to work outside standard business hours, with overtime and weekends, and travel overnight up to 50% Comfort with basic computer tasks and smartphone use Strong people skills and clear customer communication Organized, resourceful, and a strong problem solver Works independently with minimal supervision Tools & tech you’ll use Company-issued smartphone and laptop with STERIS applications Company vehicle, tools, equipment, uniforms, and parts inventory Chemicals and cleaning systems for sterilizer chamber decontamination Why STERIS We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Market Competitive Pay Extensive Paid Time Off and (9) added holidays Excellent Healthcare, Dental and Vision Benefits Company Vehicle Company Cell Phone/Laptop Tools, Equipment, Uniforms provided Long/Short Term disability coverage 401(k) with company match Maternity & Paternal Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition reimbursement and continued education programs Excellent opportunities for advancement and stable long-term career

Requirements

High School Diploma or GED
3 years of work experience, including at least 1 year in a technical or service field such as sterile processing, mechanical, electrical, plumbing, HVAC, construction, or automotive.
Valid driver’s license
Willingness to work outside standard business hours, with overtime and weekends, and travel overnight up to 50%
Comfort with basic computer tasks and smartphone use
Strong people skills and clear customer communication
Organized, resourceful, and a strong problem solver
Works independently with minimal supervision

Nice To Haves

An associate degree, relevant certifications, or military experience may be considered toward the experience requirement.

Responsibilities

Be the first point of contact and ensure customer satisfaction through proactive, professional communication and rapid issue resolution.
Coordinate closely with Field Service partners and our contract administration team; keep stakeholders informed on arrival times, service status, completion, and next steps.
Perform sterilizer chamber cleaning: change and adjust chemicals, monitor process and pressures, maintain/repair chamber cleaning equipment, and handle/transport/dispose of chemicals per safety protocols.
Work with the Scheduling Team and your Supervisor to plan efficient service routes and meet coverage/service standards across your territory.
Troubleshoot equipment and system component issues, escalating to the right contact when needed.
Complete all documentation and reporting via company-issued smartphone, laptop, and software.
Safeguard your company vehicle, tools, and parts inventory—maintain them and escalate concerns to ensure safe, effective operation.