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We are Toshiba. We have an unwavering drive to make and do things that lead to a better world. At Toshiba, we are committed to raising the quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact, and Create Together. Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions - new equipment, retrofits, maintenance, outage planning, and more - for current and future power generation needs in the Americas, including thermal, hydro, and nuclear power plants. We are seeking a highly motivated Technical Support Engineer to work out of our West Allis, WI office. Technical Support Engineers (TSEs) interact with customers, Toshiba Japan, and internal groups to solve operational issues, uncover the cause of equipment failures, plan repair/maintenance/modification work, and maintain fleet history data. TSEs are the primary technical contact for their assigned units and are responsible for coordinating technical communications with those customers. This role requires a proactive approach to problem-solving and a strong technical background in steam turbine systems. In this position, you will act as the primary technical point of contact for assigned units, analyze data to execute operational troubleshooting or root cause analysis, and identify upgrade and modification opportunities to address customer concerns. You will also develop outage workscopes and required parts lists with customers, maintain the integrity of TAES unit history data, and interface with the global office regularly to transfer technical information. Additionally, you will ensure that commercial groups have all the technical information necessary to bid work accurately and may be required to visit power generating facilities or customer corporate centers. Travel up to 20% may be required to visit customers, attend TAES functions, or to visit the Toshiba Japan offices.
