Steam Support Leadership

Valve Software • Bellevue, WA

240d

About The Position

At Valve, we look beyond hiring for a set position. Instead, we seek exceptional people with broad skill sets alongside deep expertise that's applicable to a chosen field; in this case, the continual improvement of Steam Support. The Steam Support team at Valve comes from diverse professional backgrounds and works with various engineering, business, and design teams to solve problems and ensure we are delivering great experiences to Steam users. Every member of the Support team determines work priorities in collaboration with their peers, contributing creative solutions in a variety of ways, from direct interaction with Steam users to large scale strategic decisions. Support staff work at a leadership level engaging with internal game, business, and engineering teams to solve customer problems. They further engage with external support partners to ensure users get the best experience when contacting support. While Steam Support staff takes on leadership roles, they also act as hands-on individual contributors and interact with users and partners by helping to respond to escalated help requests.

Requirements

• Exceptional problem-solving skills
• Ability to communicate effectively with technical and non-technical teams
• Experience in data gathering for system implementation
• Understanding of product-level thinking
• Experience in direct user interaction to resolve complex issues

Nice To Haves

• Experience in customer support or user experience roles
• Familiarity with gaming or software development environments
• Leadership experience in a technical or support capacity

Responsibilities

• Determine work priorities in collaboration with peers
• Contribute creative solutions to improve user experience
• Engage with internal teams to solve customer problems
• Work with external support partners to enhance user support
• Respond to escalated help requests from users

Benefits

• 100% of time dedicated as groups see fit
• Opportunity to collaborate with experts across disciplines
• Flexible schedule in support of families and domestic partnerships
• Culture eager to become stronger through diversity
• Exceptional health insurance coverage
• Unrivaled employer match for 401(k) retirement plan
• Generous vacation and family leave
• On-site amenities in support of health and efficiency
• Fertility and adoption assistance
• Reimbursement for child care during interviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 251-500 employees