Steakhouse Server

PENN Entertainment • Hobbs, NM

1d

About The Position

SUMMARY: it is the primary responsibility of the Steakhouse Server to provide beverage, food, and bussing services. Must be outgoing with the ability to engage and entertain guests. All duties are to be performed in accordance with departmental and company policies, practices and procedures.

Requirements

• Must be a minimum of 19 years of age.
• High school diploma or G.E.D preferred.
• 6 months or more relevant experience or equivalent combination of education and experience required.
• Must qualify for certification through NMAST.
• Ability to read, write and speak English required.
• Strong customer service and interpersonal skills are required.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.
• Strong knowledge of spirits, wine, champagne, mixed cocktails.
• Basic math skill is required, ability to handle cash and accurately make change.
• Maintain a professional, neat and well-groomed appearance adhering to company standards and work varied shifts, which will include weekends and holidays.

Nice To Haves

• 6 months or more experience in a fine dining or casino steakhouse environment preferred.

Responsibilities

• Greets guests in a timely manner and obtains beverage and/or food orders. initiates conversation with guests.
• Expedites food and drink orders for each party quickly and accurately. Serves refills upon request as well as follows up for additional food and beverage requirements.
• Keeps tables neat and orderly by removing glassware no longer in use. Clears and resets tables for next seating.
• Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable.
• Anticipates guest needs when possible.
• Communicates with bartenders and managers regarding guest requests.
• Completes end of shift checkout and paperwork according to preset standards.
• Complete assigned opening and closing side work.
• Claims tips received according to laws governing wage reporting.
• Provides Red Carpet Service to every patron and employee.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to answer questions when a manager is not available.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.
• Performs other duties as may be assigned by department and/or company management.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees