Steakhouse Room Manager - Palace

Station Casinos, Inc.•Las Vegas, NV

61d

About The Position

This position is responsible for the successful daily operations of the Steakhouse with particular focus on quality control and exemplary service to ensure a world class dining experience. Excellence in Food and Beverage quality, preparation and presentation, and service are the paramount objectives. Ensures the highest possible standards of Guest Service are provided to all Guests. Listens and responds to Guest and Team Member concerns and questions and reacts immediately. Assist Steakhouse Team Members in exceeding Guests' expectations. Works with Team Members on service performance, techniques for improvement and provides measures to exceed restaurant expectations. Ensures wine inventory par levels are maintained by calculating inventory, reviewing sales data and place orders accordingly. Maintains a visible presence on the restaurant floor interacting with Guests and ensuring their dining experience exceeds expectations. Works with Director of Food and Beverage, Executive Chef and Room Chef on menu changes, including beverage and wine menus. Reviews featured menu items with the Room Chef on a daily basis.

Requirements

Minimum five (5) years previous Food and Beverage management experience in a fine dining and high-paced environment preferred
Ability to communicate effectively with Guests, Team Members and Management
Strong leadership skills and the ability to motivate Team Members to deliver a memorable service experience
Must have the ability to meet deadlines, work under pressure, handle multiple tasks and work independently

Responsibilities

Responsible for the successful daily operations of the Steakhouse
Focus on quality control and exemplary service
Ensure excellence in Food and Beverage quality, preparation and presentation, and service
Ensure the highest possible standards of Guest Service are provided to all Guests
Listen and respond to Guest and Team Member concerns and questions and react immediately
Assist Steakhouse Team Members in exceeding Guests' expectations
Work with Team Members on service performance, techniques for improvement and provides measures to exceed restaurant expectations
Ensure wine inventory par levels are maintained by calculating inventory, reviewing sales data and place orders accordingly
Maintain a visible presence on the restaurant floor interacting with Guests and ensuring their dining experience exceeds expectations
Work with Director of Food and Beverage, Executive Chef and Room Chef on menu changes, including beverage and wine menus
Review featured menu items with the Room Chef on a daily basis