Stay Smart Coach
About The Position
We’re looking for an experienced, data-savvy Stay Smart Coach to join our high-performing team and partner directly with fixed operations teams at leading automotive dealerships. This is a client-facing, consultative role focused on driving financial results by coaching service department teams to adopt proven pricing strategies, optimize operations, and fully leverage Dynatron’s proprietary software tools. The Stay Smart Coach is the trusted advisor to our clients, an expert in Fixed Ops who brings strong data analysis skills, industry knowledge, and a passion for helping others succeed. If you're energized by relationship-building, mentorship, and turning analytics into action, this is your opportunity to make a measurable impact in a growing SaaS company that's redefining service profitability in the automotive space.
Requirements
- 3-5 years of experience in automotive Fixed Operations; previous service manager experience strongly preferred
- Deep understanding of dealership service operations, including labor rate strategies, parts pricing, warranty filing, and performance metrics
- Strong analytical mindset with experience reviewing and presenting data-driven insights
- Proven ability to train and influence service managers and dealership leadership
- Comfortable delivering remote coaching sessions to varied audiences from advisors to executives
- Highly consultative approach with a customer-first mindset and strong relationship-building skills
- Excellent communication, time management, and organization skills in a remote work environment
- Self-motivated, detail-oriented, and passionate about driving measurable outcomes for clients
- Experience using CRM and coaching tools to manage client interactions and track performance
- A positive, energetic attitude aligned with Dynatron’s core values
Responsibilities
- Deliver proactive coaching and strategic support to service departments using Dynatron’s Stay Smart coaching methodology.
- Build strong, long-term relationships with dealer clients and serve as the primary point of contact for training, performance analysis, and ongoing improvement.
- Lead weekly or bi-weekly virtual coaching sessions to guide implementation of pricing strategies and operational improvements.
- Serve as a subject matter expert in key Fixed Ops levers, including ELR, WLR, Hours/RO, parts matrixing, labor grid optimization, and warranty pricing.
- Train service and fixed ops leadership teams on how to use Dynatron's software tools effectively to track performance and unlock new revenue opportunities.
- Present key data and insights in a compelling way that aligns with client goals and business outcomes.
- Leverage the “Perfect Pricing” model to demonstrate potential financial impact and ROI.
- Maintain detailed notes in CRM systems to track coaching progress, insights, and client actions.
- Identify and share success stories and client wins that showcase product value and encourage deeper engagement.
- Collaborate with Sales and Product teams to support client expansion and adoption of additional Dynatron solutions.
- Promote participation in Dynatron’s service manager workshops and other learning opportunities.
Benefits
- Comprehensive health, vision, and dental insurance
- Employer-paid short- and long-term disability and life insurance
- 401(K) with competitive company match
- 11 paid holidays
- Home office setup support for remote employees
- Ongoing professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
