Station Trainer

Maximus Global Services • Atlanta, GA

4h • Onsite

About The Position

Summary/Objective
 Assist the MGS Trainer, providing security training courses, and customer service and airport procedures to employees.
  

Requirements

• High school diploma or GED.
• 2-3 years’ experience in customer service/security at airport or similar entities.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• Must be able to read, write and speak English and Spanish.
• Maintain a relationship with both employees and clients
• Demonstrable competence in and enthusiasm for practical training methods.
• A willingness and ability to travel within the US for training delivery
• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
• Display a professional demeanor at all times.
• Excellent customer service skills.
• Excellent supervision and personal skills.
• Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Responsibilities

• Deliver training material and schedule trainings for new hires and recurrent for current employees.
• Reinforcing security policies, protocols and procedures and maintains a safe and secure environment for customers and employees.
• Ensure all employees follow security procedures for each entity, such as TSA, CBP, Miami Dade Aviation and any other airport were MGS operates.
• Conduct internal audits, to ensure all employees are following security procedures.
• Promotes professionalism and exceptional customer service within the security team.
• Keeps familiar with and enforces MGS Employee Handbook, Standards of Business Conduct and Policies, Procedures and Guidelines.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED