Station Supervisor - ATW

Allegiant • Appleton, WI

311d • $49,000 - $60,000

About The Position

The Station Supervisor is responsible for providing support for the day-to-day operations of the station. This role supervises Station Aircraft Cleaners, Commissary, Ground Operation Agents, and Customer Service Agents. Visa Sponsorship is available. The position requires a combination of education and experience, and candidates must be authorized to work in the US as defined by the Immigration Act of 1986. A Criminal Background Check is mandatory.

Requirements

• High School Diploma/GED
• Minimum one (1) year experience as a Customer Service Agent (CSA), Ground Operation Agent (GOA), or Supervisor
• Valid/Unexpired Driver's License

Nice To Haves

• Proficiency in MS Word, Excel, and PowerPoint

Responsibilities

• Ensure compliance of customer service, baggage handling and departure dependability.
• Analyze and evaluate work methods for areas of operation and related areas, to make recommendations or changes to improve the station operation.
• Ensure compliance with manuals including revisions.
• Analyze and evaluate work methods, operational procedures and equipment.
• Make recommendations for improvement to enhance the effectiveness of the operation.
• Ensure station is equipped with supplies to support the operation.
• Maintain fuel information logs.
• Perform routine and non-routine administrative tasks.
• Maintain liaison with internal and external contacts to confer on established policies and procedures; resolve difficulties that may arise.
• Order & inventory commissary supplies.
• Provide proper training resources for front line agents and ramp agents.
• Resolve customer complaints and questions, especially during irregular operations.
• Oversee baggage service office.
• Audit training record, station manual, station supplies and station equipment.
• Establish working relationship with airport authority, station service provider, regional director, Station Leader and the training department.
• Promote a teamwork environment.
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
• Model Allegiant's customer service standards in personal actions and when providing leadership direction.
• Other duties as assigned.

Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Paid vacation, holidays, and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED