Station Manager/Operations Manager (Logistics &Passenger Services)

Guardian Proservices•Morrisville, NC

3d•Onsite

About The Position

Guardian Professional Services is seeking an experienced, organized, and professional Station Manager / Operations Manager to lead our operations at RDU Airport . This is a hands-on leadership role responsible for day-to-day management of staffing, service performance, scheduling, timekeeping oversight, administrative compliance, and maintaining a high standard of service for both employees and our client partners. Our operation at RDU is centered around wheelchair passenger assistance and baggage support services , and we are looking for a leader who understands fast-paced logistics environments and can maintain structure, accountability, and consistency across all shifts. Key Responsibilities Oversee daily operations including staffing coverage, shift execution, and performance standards Lead frontline supervisors and employees with structure, coaching, and accountability Manage labor planning and create schedules to meet operational needs across all shifts Maintain ADP timekeeping processes including timecards, attendance tracking, payroll approvals, and basic reporting Ensure operational readiness and consistent execution (including weekends and holidays as needed) Maintain strong client relations through professionalism, responsiveness, and consistent service delivery Manage employee relations: coaching, corrective action, conflict resolution, and performance improvement plans Maintain administrative documentation including reports, compliance logs, training records, and operational paperwork Communicate directly with the Director of Operations and follow chain of command appropriately Support recruitment needs including reviewing applicants, conducting interviews, assisting in hiring decisions, and onboarding coordination Understand and apply Guardian’s technology platforms, including employee applications, scheduling tools, reporting systems, and technology related to wheelchair operations and service tracking Ensure policies, safety standards, and operational expectations are followed at all times

Requirements

Minimum 5 years of operational management experience in a fast-paced, service-driven environment Examples include Amazon, FedEx, UPS, warehouse/logistics, hospital operations, transportation, packaging/distribution, aviation operations, or similar high-volume operational settings
Strong leadership presence with the ability to manage teams, drive results, and hold employees accountable
Solid understanding of scheduling, attendance management, and timekeeping oversight
Working knowledge of ADP (or similar timekeeping/payroll platforms) preferred
Tech-savvy and highly organized — must be proficient across Microsoft platforms , including but not limited to: Microsoft 365 / Office Suite Outlook / Teams Excel / Word SharePoint / OneDrive
Ability to learn and operate additional technology platforms used for daily operations, staffing, and wheelchair service management
Strong written and verbal communication skills
Must be able to read, write, and communicate in English clearly and professionally
Must be reliable, consistent, punctual, and able to perform in a high-pressure environment
Must reside within 25 to 30 minutes of RDU Airport

Nice To Haves

Bachelor’s degree in business, Management, Operations, Healthcare Administration, Logistics, Aviation, or related field (recommended)
Aviation / airport operations experience strongly preferred
Experience managing multi-shift operations, high turnover environments, or service-based staff
Strong understanding of workforce scheduling and logistics planning
Professional background in healthcare/hospital management is highly valued due to the nature of passenger assistance operations

Responsibilities

Oversee daily operations including staffing coverage, shift execution, and performance standards
Lead frontline supervisors and employees with structure, coaching, and accountability
Manage labor planning and create schedules to meet operational needs across all shifts
Maintain ADP timekeeping processes including timecards, attendance tracking, payroll approvals, and basic reporting
Ensure operational readiness and consistent execution (including weekends and holidays as needed)
Maintain strong client relations through professionalism, responsiveness, and consistent service delivery
Manage employee relations: coaching, corrective action, conflict resolution, and performance improvement plans
Maintain administrative documentation including reports, compliance logs, training records, and operational paperwork
Communicate directly with the Director of Operations and follow chain of command appropriately
Support recruitment needs including reviewing applicants, conducting interviews, assisting in hiring decisions, and onboarding coordination
Understand and apply Guardian’s technology platforms, including employee applications, scheduling tools, reporting systems, and technology related to wheelchair operations and service tracking
Ensure policies, safety standards, and operational expectations are followed at all times