Station Manager - ICT

DAL Global Services • Wichita, KS

281d

About The Position

The Station Manager - ICT is responsible for overseeing the operations of the station, ensuring exceptional customer service, compliance with policies and regulations, and managing staff effectively. This role requires building partnerships with customers, reviewing operational and financial reports, and taking corrective actions as necessary. The Station Manager will also participate in employee relations investigations, promote safety and equal employment opportunities, and ensure proper training and performance management of team members.

Requirements

• Must be a local (in-state) resident.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• High School diploma or GED.
• Two+ years of relevant experience.
• Strong problem solving skills.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Strong organizational skills.

Nice To Haves

• Four-year college education or equivalent experience.
• Four+ years of relevant experience.
• Relevant supervisory experience.
• Ability to apply creative solutions that have positive impact on results.
• Able to effectively resolve employee conflicts.
• Strong leadership qualities and ability to create a passionate and efficient workforce.

Responsibilities

• Builds partnerships with customers and sets the example for the delivery of exceptional customer service.
• Reviews operational and financial reports to ensure station is meeting goals and objectives and takes corrective action as required.
• Ensures compliance with policies and procedures, rules, standards, customer requirements and governmental/regulatory requirements.
• Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Recruits new employees to ensure appropriate staffing, promotes team-building initiatives and performs coaching/mentoring activities to develop and motivate team members.
• Ensures that employees are properly trained and audits safety records as needed.
• Sets, measures and manages performance of self and others. Leads team members in achieving/exceeding operational and financial objectives and goals.
• Ensures compliance with rules and standards of all relevant regulatory agencies and applicable laws.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Benefits

• Flight Benefits - travel privileges for yourself and your family with Delta Airlines.
• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full time employees.
• Paid time off - 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.
• Exclusive Discounts and Additional Wellness program.
• Eligible to receive annual performance bonuses as additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED