Station Manager I

Falcon Critical Care Transport • Walnut Creek, CA

384d • $66,560 - $76,560

About The Position

The Station Manager I at Falcon Critical Care Transport is responsible for overseeing daily operations, ensuring customer satisfaction, and managing the performance of EMTs, FTOs, and Crew Leaders at their assigned station. This role requires strong leadership, problem-solving skills, and the ability to foster a culture of teamwork and continuous improvement. The Station Manager acts as a liaison between service teams and the organization, addressing issues that arise during shifts and ensuring compliance with operational standards.

Requirements

• Licensed as an EMT or Paramedic in the State of California.
• Must continuously maintain valid certifications in AHA BLS Provider CPR and a Medical Examiner's Certificate.
• Minimum two years serving as EMT with the ability to fulfill all essential roles and responsibilities of that position.
• Education and experience in emergent, non-emergent, and intra-hospital care commensurate with the patient care mission.
• FTO and/or Crew Leader experience preferred.
• Must possess a valid California Driver's License and Ambulance Driver's License or be able to obtain within 90 days of hire.

Nice To Haves

• Experience in a leadership role within emergency medical services.
• Knowledge of local EMS policies and procedures.

Responsibilities

• Drive high-quality and profitable field operations through daily contact, oversight, and communication.
• Elevate issues as required and foster a culture of teamwork, recognition, continuous improvement, and patient care.
• Drive EMT recruiting through presentations and training assistance at local EMT schools.
• Mentor, train, counsel, and provide performance feedback to teammates.
• Proactively address crew concerns and communicate back with crews.
• Maintain staff schedule with enough EMTs and RNs to meet budgeted transport targets.
• Flex schedule as necessary to meet operational needs.
• Maintain supplies, stock, and proper ambulance fleet maintenance.
• Provide reactive customer service including on-call support, lift assists, and filling in on ambulance transports or empty shifts as needed.
• Ensure compliance with LEMSA requirements and lead certification inspections for the Falcon fleet in the local county.
• Meet transport goals set by the budget for the year.
• Assist in staff education needs including academy, driver education, and safety initiatives.
• Provide feedback and recommend changes to processes, policies, and procedures.

Benefits

• Competitive salary range of $66,560 - $76,560 per year.
• Full-time employment with potential for career advancement.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed