Station Duty Manager

Alaska Airlines-posted 1 day ago

Full-time • Manager

WA-Seattle, WA

5,001-10,000 employees

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The Station Duty Manager is the sole subject matter expert and thought leader in airport operations to provide operational excellence and customer service that will delight our guests at Alaska Airlines (AS). As an individual contributor, this role is responsible for ensuring all operations across all station operations functions are operating efficiently, while also responsible for de-escalation of issues and concerns. They will exercise considerable latitude and initiative to support process changes to improve on-time performance, customer satisfaction, and station financial performance while promoting a culture of safety and compliance.

Manage all phases of station operations during designated shift to exceed our goals in key operational metrics including CD0, MBR, TTC, and productivity.
Make decisions related to all functions at the station, including ramp operations, customer service, ticketing, baggage handling, passenger security, and vendor oversight in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state and local port authorities.
Influence across station teams and cross-divisionally, partnering with Maintenance, Flight Operations, Inflight, and Network Operations Control (NOC) to determine acceptable passenger, baggage, and on-time performance impacts due to off-schedule operations.
Leverage deep knowledge of the business and establish priorities to achieve quality service and operational goals.
Collaborate with Guest Service Coordination Center to proactively address operational challenges and the resulting impact on above-wing staffing and guest experience.
Manage vendor performance and partnerships by providing oversight and feedback for designated shift.
Exercises considerable latitude and initiative to establish priorities of airport operations programs to promote process changes.
Regularly partner with Port leadership and other government agencies (i.e., TSA, Port of Seattle Police, etc.) to ensure Alaska’s interests are addressed.
Influence across team on regulatory, technological, and business changes that involve customer handling operations.

7 years of airport operations in roles with increasing levels of responsibility or related experience.
Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
Ability to build a positive work environment, which builds effective working relationships across internal divisions and vendor management teams.
Understanding and ability to apply LEAN process improvement principles resulting in a work environment that strives for continual improvement.
Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.
Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.
Working knowledge of fiscal control systems, staffing processes, safety and security compliance.
Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.

1 year of operations experience in a hub station (SEA, ANC, PDX, LAX, SFO, SAN).

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off

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