Station Agent (Ramp & Customer Service)

Alaska Airlines • AK-Kodiak, AK

1d • $22

About The Position

The Station Agent role works in a fast-paced environment performing both Customer Service and Ramp Service Agent functions, keeping flights running safely and smoothly. This role is responsible for assisting guests with travel needs at Alaska Airlines (AS). This is a union represented position.

Requirements

• A minimum of 2 years of customer service or community service experience.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Must be able to bend, stoop, squat, reach, and grasp.
• Posses exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 words per minute (WPM)
• Flexibility to work varied shifts, weekends, holidays.
• Ability to communicate in English.
• Ability to obtain airport security clearance.
• Ability to lift 75 lbs.
• Ability to learn and operate a computerized reservation system.
• Ability to anticipate needs in a fast-paced environment.
• Ability to adapt to performing work according to set procedures.
• Must have a good attendance and punctuality record.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the United States (US)

Nice To Haves

• Knowledge of operations with industrial equipment and previous experience

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft.
• Load and offload luggage and cargo with the use of conveyor belts or forklifts.
• Transport luggage and cargo to various airport locations.
• Maintain ramp and warehouse areas.
• Marshal and push back aircraft.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees