Station Agent Lead

Grant Aviation, Inc. • Dillingham, AK

3d

About The Position

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 360 people.

We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.

Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.

Position: Station Agent Lead

Life On The Job
This position is based in [Location] where you will be scheduled to work on a two-week rotation.
In the role of Station Agent Lead, you will oversee and support the ramp service agents (RSAs) to carry out all functions of the ramp, including opening and closing operations, meeting, loading, and offloading aircraft, processing luggage and freight, and assisting passengers with special needs. The Station Agent Lead manages flight schedules, routing, and passenger and freight loading operations, as well as overall ramp supervision and safety reporting activities. Leadership skills are key in this role as you will help guide, motivate, and train up your team.

Requirements

• Excellent communication and interpersonal skills.
• Self-motivated and solution oriented to anticipate the needs of others in a fast-paced environment.
• General comfort with Microsoft Office applications.
• A commitment to respectful and effective customer service.
• Ability & knowledge to inspect and operate heavy equipment.
• Carrying oneself with integrity, professionalism, and resourcefulness always.
• High school diploma or equivalent.
• Valid driver's license and acceptable driving record.
• Ability to pass a 10-year background check and to work in the US.
• Ability to frequently lift and/or move up to 70 pounds.
• Subject to the 12-month training requirements for hazmat.
• Self-motivated and solution-oriented individual to anticipate the needs of others in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Ability to perform tasks within parameters specified by various regulatory agencies.

Responsibilities

• Oversee and support the ramp service agents (RSAs) to carry out all functions of the ramp, including opening and closing operations, meeting, loading, and offloading aircraft, processing luggage and freight, and assisting passengers with special needs.
• Manage flight schedules, routing, and passenger and freight loading operations
• Overall ramp supervision and safety reporting activities.
• Help guide, motivate, and train up your team.

Benefits

• Medical, dental, and vision.
• Company-paid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.
• Voluntary life insurance and AD&D.
• Voluntary short- and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED