State Service Center Administrator

State of Delaware•Dover, DE

About The Position

As the State Service Center Administrator for the Milford State Service Center, you will lead a dedicated, community-focused team while overseeing daily operations. In this role, you will assess community needs, identify service gaps, and cultivate partnerships with agencies to deliver essential programs. Key responsibilities include negotiating service provisions, developing and evaluating programs, and ensuring the effective implementation of policies and procedures. You will also compile and analyze reports, coordinate services, and conduct stakeholder mapping to strengthen relationships with community leaders. In addition, you’ll handle supervisory duties over the center’s staff of four full-time and four casual/seasonal workers. Given the center’s geographic location, you will be providing clientele services over a large rural population. This leadership role is critical to ensuring timely, accurate, and compliant case processing.

Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
Six months experience in program evaluation such as evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months experience in budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.
Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
Applicants must be legally authorized to work in the United States.
The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Responsibilities

Assesses and analyzes community needs, identifies needed services, recruits agencies to deliver services and negotiates service provisions with agencies.
Conducts stakeholder mapping to identify community leaders to engage in the center.
Develops and facilitates focus groups consisting of legislators and representatives from schools, churches, businesses, civic organizations and non-profit groups to identify and meet community needs.
Develops, evaluates, and manages programs including pilot programs to maximize use by clients and meet service needs.
Develops, evaluates, recommends and implements new and revised operational, program, and safety/security policies, procedures and plans.
Manages a central intake function (pre-screening, assessment, and eligibility) to provide for service integration, coordination of client services, and client case management.
Supervises the work of state service center staff providing services such as emergency assistance, community resource assistance, rental assistance, utility payment assistance, housing energy efficiency assistance, kinship care assistance, diabetes medicine/supplies assistance, client transportation, and centralized clerical support.
Recruits prospective tenant agencies for the center, negotiates tenant contracts, allocates space for agencies’ use, performs maintenance inspections, oversees maintenance performed, interacts with contractors/vendors, implements preventive maintenance and security measures to ensure facility safety, security, and cleanliness for clients, center staff, and tenant agencies’ staff.
Prepares grant requests, monitors expenditures of grants and funds from federal and community sources and the accounting and collection of fees/monies for clients in programs requiring client payment, solicits additional funding from current community partners when needed, identifies and obtains other sources for funding, and completes required financial reporting.
Assesses and identifies needs, compiles cost projections and estimates, and drafts, justifies, recommends, and monitors the center’s operating budget including facility capital improvement monies.
Conducts meetings with provider agencies and center staff to discuss problems and possible solutions and relay new and/or revised policies and procedures.
Reviews appeals from clients, evaluates all information, meets with clients, and makes a determination in accordance with applicable laws, rules, regulations, policies, and procedures.
Promotes programs/services by attending local health fairs, community events, and community organization meetings, and providing informational presentations.
Prepares reports and maintains and oversees maintenance of required records.