State Manager - Northern California

CDK Global•Sacramento, CA

7d•$115,000 - $120,000•Remote

About The Position

CDK Global is a leading provider of cloud‑based technology solutions for dealerships and OEMs across automotive and related industries. Our software‑as‑a-service (SaaS) platform empowers dealerships to streamline complex workflows across sales, financing, service, and operations. By automating critical processes, we help dealers improve efficiency, deliver better customer experiences, and drive stronger business performance. The State Manager, Northern California leads a team of Account Executives responsible for delivering exceptional customer service, product adoption, and operational excellence across the region. This role manages high‑level relationships with state agencies, dealer associations, and strategic partners while ensuring the Automated Vehicle Registration System (AVRS) meets all state compliance requirements and contractual obligations. The State Manager is accountable for team performance, customer satisfaction, install and support execution, and identifying process or product opportunities that drive AVRS growth. This is a highly visible, customer‑facing leadership role requiring strong business acumen, communication skills, and the ability to execute in a fast-moving environment.

Requirements

Minimum 5 years of account management and 3+ years of management experience in a customer‑facing environment.
Ability to travel up to 75% of the time within the Northern California territory
Strong communication skills, including written, verbal, presentation, and relationship‑building abilities.
Ability to present confidently to groups both virtually and in person.
Proven ability to lead, coach, and motivate a field‑based team.
Highly organized with strong attention to detail and a focus on process excellence.
Ability to collaborate effectively across departments and influence without direct authority.
Comfortable navigating a fast‑paced, evolving technology and regulatory environment.
Proficiency with PC hardware/software, Microsoft Office, and basic troubleshooting.
Strong customer relationship skills with the ability to identify needs, remove barriers, and drive adoption.
Ability to create and present business cases when requesting team or resource changes.

Responsibilities

Provide clear leadership, coaching, and support to the Account Executive team.
Build a high‑performance culture focused on customer satisfaction, responsiveness, and process excellence.
Manage team workload, backlog, prioritization, and resource allocation across the territory.
Serve as the first point of escalation for customer, technical, or state‑related concerns.
Lead AVRS’s ongoing relationship with state organizations and regulatory agencies.
Maintain deep understanding of state requirements, legislative changes, and compliance expectations.
Partner with dealer associations and industry groups to strengthen relationships and uncover new business opportunities.
Support the identification of state‑level product enhancements or service opportunities.
Ensure an exceptional customer experience throughout the full lifecycle—from implementation through ongoing support.
Oversee the installation project plan to ensure every new account is assigned, installed, and supported with consistency and professionalism.
Regularly meet with key customers to assess performance, identify improvement opportunities, and reinforce AVRS value.
Drive customer adoption and increased utilization of AVRS solutions.
Provide performance metrics, business reviews, and strategic insights to both internal leadership and external stakeholders.
Develop and present resource needs or business cases that support regional growth initiatives.