State Manager, Charitable Gaming, Ohio

Arrow International, Inc.•Brooklyn, OH

About The Position

The State Manager for Charitable eGaming oversees all Arrow business activities within their assigned state. This leadership role is responsible for driving growth, ensuring compliance, and supporting Arrow’s charitable partners through strategic account development, machine placement, and operational excellence.

Requirements

5+ years of experience in sales leadership, account management, or operations — preferably within charitable gaming, amusement, or related industries.
Proven track record in team leadership, business growth, and strategic planning.
Strong analytical, communication, and relationship-building skills.
Ability to travel throughout the assigned state as needed.

Responsibilities

Oversee all aspects of Arrow’s charitable gaming business within the assigned state, including account management, equipment placement, retention, and incremental growth.
Develop and execute organic growth strategies that align with Arrow’s corporate goals and mission.
Monitor product and account performance to ensure clubs and charities are adopting and promoting Arrow’s new game offerings.
Identify new opportunities to expand Arrow’s presence and strengthen partnerships with charitable organizations.
Manage the daily activities, priorities, and performance of Account Executives within the state.
Conduct regular pipeline planning, KPI monitoring, and performance reviews.
Oversee team participation in board meetings and in-person engagements to ensure consistent relationship building and trust with key charity stakeholders.
Coach, recruit, train, and develop team members to ensure professional growth and alignment with Arrow’s mission and values.
Build a high-performance culture focused on results, integrity, and long-term relationships with charitable partners.
Build and maintain strong, collaborative relationships with Arrow’s affiliated consumable business distributors within the state.
Conduct regularly scheduled updates and review meetings to track progress, align goals, and ensure collaboration between Arrow Account Executives and distributor teams.
Identify any signs of non-engagement or disconnect early and take proactive steps—such as joint ride-alongs or field visits—to rebuild and strengthen relationships.
Establish clear KPIs and touchpoint metrics for engagement and performance between Arrow teams and affiliated distributors to ensure accountability and shared success.
Maintain a rolling forecast and establish annual and quarterly goals for revenue generation, incremental placement, and account retention.
Monitor and report on activity metrics and financial performance to ensure business targets are achieved.
Implement structure, discipline, and compliance as foundational elements of state operations.
Monitor expenses, marketing reimbursement and any reductions in revenue requests.
Ensure adherence to all state gaming regulations and Arrow’s corporate policies.
Promote ethical conduct and operational integrity in all business dealings with charities, distributors, and partners.