State Eligibility Manager

State of Indiana•Beech Grove, IN

44d

About The Position

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division's overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility. The State Eligibility Manager (SEM) oversees and leads the Central Integrity Review Team (CIRT), ensuring the accuracy and integrity of benefits for the Division of Family Resources (DFR) programs, including SNAP, Medicaid, and TANF. This role directly supervises State Eligibility Consultants (SECs) who are responsible for processing and reviewing various tasks related to benefit eligibility. The SEM plays a critical role in upholding the mission of the Division of Family Resources to support and preserve families by emphasizing self-sufficiency and personal responsibility through the accurate and timely delivery of benefits.

Requirements

Must have three (3) years of work experience in counseling; social services; education; public administration; or accredited college training in a related field.
At least one (1) year of experience must be in an administrative, managerial, or supervisory capacity.
Must have and maintain a valid driver's license.
Thorough knowledge of benefit processing.
Thorough knowledge of the state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
Thorough knowledge of established social work principles and theories.
Specialized knowledge of the computer eligibility system and its operation.
Working knowledge of the organization of the agency and of State and Federal agencies dealing with the programs.
Ability to comprehend, analyze, interpret, and correlate very technical material and made recommendations on implementation in current programs.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to clients.
Ability to use discretion in dealing with all clients, fellow employees, and subordinate staffs' personal information.
Ability to travel.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skill-sets.
Able to perform essential functions with or without reasonable accommodation.

Responsibilities

Ensure that policies, regulations, and operating procedures are followed by subordinate staff and conducted in a professional and ethical manner.
Supervise and assign an equitable work distribution and to cover vacant caseloads.
Ensure local office scheduling is compliant with timeframes that produces timeliness.
Meet with State and Contract staff to implement strategies to maximize efficiency in eligibility processes.
Ensure client inquiries are responded to within the provided timeframe.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.â Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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