State Director

Consumer Direct Care Network • Richmond, VA

2d • Onsite

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Direct the day-to-day operations of Consumer Direct Care Network Companies within their territory to support company strategic anchors and thematic goals Direct compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules Direct daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development Direct the provision of continuous excellent service to clients, employees, and 3rd party organizations, including MCOs Direct staff training and provide organizational leadership Improve the economic standing of the programs Promote cohesiveness in the office environment Support day-to-day operations and client advocacy

Requirements

• Bachelor’s Degree in related field preferred
• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or Related Field with one-year experience working with individual(s) with disabilities or the elderly preferred
• Four (4) years management experience preferred
• Experience leading a team of 50+ staff
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Nice To Haves

• Previous experience working in a call center preferred
• Bilingual preferred in various locations

Responsibilities

• Direct collaboration of stakeholders regarding the delivery of services
• Responsible for the contents of the program scorecard, dashboard, and key performance indicators
• Proficient public speaker
• Effective written and verbal communication
• Direct compliance with applicable legal requirements, standards, policies, and procedures at the program office level
• Direct advanced reporting as required
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Demonstrate core leadership competencies, including: Leading self (integrity, self-awareness, resilience) Leading others (communication, coaching, empathy, motivation) Leading the organization (vision, strategy, change management, decision-making, innovation)
• Apply key leadership skills such as communication, emotional intelligence, strategic thinking, adaptability, integrity, and results-driven execution to effectively lead across all organizational levels
• Exhibit computer efficiency
• Direct complex service programs and special projects as needed
• Identify and implement process improvement efforts
• Direct the management of special projects, including, but not limited to: Annual review of policy and procedures Annual review of standard operating procedures Annual satisfaction survey Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Direct the marketing of services to referral sources
• Participate in, and assign professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Direct the recruitment, hiring, training, and supervision of employees according to the company’s needs
• Represent the company at stakeholder meetings, health fairs and provider fairs
• Direct the management of deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Responsible for maintaining the positive financial health of the programs
• Direct client enrollment, assessments, and supervisory visits as required
• Direct the development of the service/support plan and budgets within the programs
• Direct the management of the Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
• Direct payroll, authorization, and AR operations for the programs
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees